Customer Support Specialist, Part-Time

Skylight

Part-Time Weekend Concierge Team Agent at Skylight delivering support to customers. Handling customer interactions via phone, chat, email and social media for Skylight Calendar users.

Posted 5/26/2026part-timeRemote • Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Provide bespoke customer service for Skylight Calendar and Frame customers
Engage with customers through high-volume phone, chat, email, and social media interaction
Support escalated customer issues involving complex hardware and software challenges
Contribute to project-based work as needed to enhance customer experience

Requirements

What you’ll need

2+ years of high-volume, front-line customer service experience
Experience with Zendesk or a similar CRM system
Strong communication skills across email, phone, and chat
Previous experience working in an agile startup environment
Reliable Wi-Fi connection
Comfortable working on a Mac and using Slack

Benefits

Comp & perks

64 hours of accrued sick time annually
Loaned laptop upon hire
Loaned Skylight Calendar

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceCRM systemhardware supportsoftware support

Soft Skills

communicationproblem-solvingcustomer engagement