Deliver outstanding customer service experiences by managing and triaging client requests from start to finish
Performing simple WordPress maintenance tasks yourself (updates/changes, plugins, and basic hosting tasks) and coordinating with our development team for more complex tasks projects
Conducting discovery calls and meetings with clients to identify underlying needs and pain points, scoping opportunities as appropriate
Serving as primary liaison between clients and internal development team, translating technical concepts into client-friendly language and vice versa
Identifying opportunities for additional services that could help clients reach their goals
Building client trust through consistent, quality delivery
Act as Project Manager on larger/more complex engagements, coordinating logistics, managing timelines, containing scope, and ensuring successful delivery
Conducting assessments for PageSpeed, ADA Compliance, and Security improvements
Collaborating on account expansion opportunities and client retention strategies
Helping to improve account services team and company-wide processes

Requirements

Solid WordPress experience managing WordPress sites in a professional capacity
Understanding of WordPress best practices for security, performance, maintenance, and content management
Basic HTML/CSS knowledge for simple modifications and troubleshooting
Understanding of web fundamentals including hosting, domains, SSL certificates, and basic security concepts
Ability to perform WordPress updates, plugin management, and basic maintenance tasks independently
Familiarity with common WordPress plugins, themes, and the broader WordPress ecosystem
Excellent communication skills - Both written and verbal, with ability to explain technical concepts clearly to clients and coordinate effectively with development team
Business acumen - A natural ability to identify client opportunities, pain points, and growth potential
Account management mindset - Always looking for ways to add value and strengthen client relationships
Client-focused mindset - understanding that excellent project management and execution drives client satisfaction
Project coordination abilities - comfortable managing multiple client requests and determining appropriate resource allocation
Proven track record in client services, customer success, or account management roles

Benefits

Competitive salary of $65,000 - $85,000
A share in the profits when the company does well
Employer-paid health, disability and life insurance plans, with access to vision and dental insurance as well
401k/Retirement plan options with 4% company match
Generous Flex and PTO policies, including the week between Christmas and New Year's
Career mentoring & coaching from seasoned professionals
Top-of-the-line company-issued hardware
Team builders, funtivities, volunteer opportunities, and other community-building initiatives

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

WordPressHTMLCSSPageSpeed assessmentsADA ComplianceSecurity improvementsPlugin managementContent managementBasic hosting tasksWeb fundamentals

Soft Skills

Communication skillsBusiness acumenAccount management mindsetClient-focused mindsetProject coordinationClient relationship buildingProblem-solvingCollaborationTime managementAttention to detail