Field Support Coordinator

Skydio

Field Support Coordinator managing field service operations for Skydio's X10 Dock products. Coordinating appointments, orders, and documentation for customer and technician interactions.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating field service operations, managing work orders, and utilizing tools like Jira and Salesforce for effective service delivery. Strong organizational and communication skills are essential for optimizing service logistics and ensuring customer satisfaction.

Highest-signal resume keywords

Field Service CoordinationOrder ManagementAtlassian JiraSalesforceCustomer Service Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Field Service OperationsService SchedulingWork Order ManagementRMA ProcessesService Logistics

Soft Skills

Organizational SkillsWritten CommunicationVerbal CommunicationPrioritization

Tools & Technologies

Atlassian JiraSalesforce

Industry Keywords

Field ServiceTechnical SupportThird-Party VendorsPreventative MaintenanceRobotics

About the role

Key responsibilities & impact

Schedule and coordinate field service appointments with customers, Field Service Technicians, and third-party service providers.
Manage work orders from creation through completion, ensuring timely updates and accurate documentation.
Monitor and manage the Field Service RMA Jira queue, ensuring repair requests are routed and processed efficiently.
Create sales orders for replacement parts and coordinate shipment to customers, technicians, and repair locations.
Track replacement parts and ensure returned components are received, documented, and processed according to company procedures.
Coordinate preventative maintenance work orders and recurring service activities with customers and third-party vendors.
Collaborate closely with Customer Support, Logistics, Repair Operations, and other internal teams to ensure seamless service delivery.
Maintain accurate service documentation within Jira, Salesforce, and other related business systems.
Communicate service status, scheduling updates, and logistical information to internal stakeholders and customers.
Identify scheduling conflicts, resource constraints, and process improvements to optimize field service operations.

Requirements

What you’ll need

Experience coordinating field service operations, service scheduling, dispatch, or technical support.
Strong organizational skills with the ability to manage multiple work orders simultaneously.
Experience using Atlassian Jira, Salesforce, or similar CRM and ticketing platforms.
Order management experience.
Familiarity with RMA processes and service logistics.
Experience coordinating third-party vendors or field service providers.
Excellent written and verbal communication skills.
Strong customer service mindset
Ability to prioritize competing demands
Interest in robotics, drones, or connected hardware products is a plus.

Benefits

Comp & perks

Paid vacation time
Sick leave
Holiday pay
401K savings plan
Group health insurance plans