Senior Technical Support Representative, National Security Mission Success

Skydio

Technical Support Representative delivering high-quality support for International Defense and Government customers. Troubleshooting UAS issues and collaborating with cross-functional teams for Skydio's products.

Posted 6/25/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $75,000 - $100,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Deliver premier technical support to International Defense and Government customers
Troubleshoot technical issues across UAS hardware, software, cloud services
Collaborate with cross-functional experts to resolve complex technical issues
Maintain strong case hygiene and contribute to operational excellence

Requirements

What you’ll need

5-7 years of technical support experience
Experience with drones, UAVs, or UAS platforms
Strong technical troubleshooting and problem-solving skills
Previous customer support experience in defense, government, public safety, utilities, transportation, infrastructure, or similarly complex operational environments
Ability to travel to regional customer sites up to 10% of the time

Benefits

Comp & perks

Health insurance
401K savings plan
Paid vacation time
Sick leave
Holiday pay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingUAS hardwareUAS softwarecloud servicesproblem-solving

Soft Skills

collaborationcase hygieneoperational excellence