GTM Engineer – Post-Sales

Skydio

GTM Engineer optimizing post-sales operations at Skydio, the leading US drone company. Engaging with technical build capacity to enhance customer support and operations.

Posted 6/9/2026full-timeSan Mateo • California • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $155,000 per yearWebsite

About the role

Key responsibilities & impact

Spend time with Customer Success, Support, Field Services, Training, and Operations teams to understand where friction exists and where technology can help
Turn vague problems into clear requirements, technical designs, and measurable outcomes
Evaluate opportunities based on impact, scalability, and long-term value
Maintain and prioritize a backlog focused on the highest-leverage work
Own the full build cycle: design, build, ship, iterate
Design systems that create a reliable source of truth across customer-facing workflows
Build internal applications, integrations, automations, and AI-powered tools that reduce manual work and improve visibility
Connect and operationalize data across systems such as Salesforce, NetSuite, Jira, Databricks, Palantir Foundry, and other business platforms
Document and systematize what you build so knowledge lives in the organization, not in your head
Track outcomes and improve based on adoption, feedback, and business impact

Requirements

What you’ll need

You've spent meaningful time working with or alongside Customer Success, Support, Operations, Business Systems, BizOps, or similar teams
You understand how customer records, product usage, support cases, orders, RMAs, assets, and operational workflows fit together
You can translate business problems into technical solutions and communicate effectively with both operators and engineers
You've built internal tools, integrations, automations, data products, or AI-powered applications in a real environment
Experience building applications, dashboards, and operational tooling that people rely on every day
Experience working with large operational datasets and building the data models, transformations, and pipelines that power analytics and business workflows
Experience designing integrations, APIs, workflows, and system-to-system writebacks across platforms such as Salesforce, NetSuite, Jira, Databricks, and similar systems
Understands the fundamentals of modern application development, including APIs, authentication, routing, deployments, source control, and operating software in production
Familiarity with modern AI systems including retrieval, embeddings, semantic search, and LLM-powered applications.

Benefits

Comp & perks

Health insurance
401K savings plan
Paid vacation time
Sick leave
Holiday pay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

application developmentAPI designdata modelingdata transformationdata pipelineautomationAI-powered applicationsinternal tools developmentdashboard creationoperational tooling

Soft Skills

problem-solvingcommunicationcollaborationrequirements gatheringdocumentationprioritizationfeedback incorporationadaptabilityanalytical thinkingcustomer-focused