Program Manager, DFR

Skydio

Program Manager managing customer success for Law Enforcement at Skydio. Overseeing project delivery, customer requirements, and collaboration across technical teams for project launches.

Posted 6/4/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $139,500 - $175,000 per yearWebsite

About the role

Key responsibilities & impact

Be a highly collaborative, requirements driven planner with a deep sense of ownership and accountability with a willingness to roll up sleeves and dive into the details.
Plan and design end-to-end project deployment and integration activities to ensure the successful launch of our platform and ensure operational success. Manage production and implementation programs against cost, schedule and technical requirements.
Understand customer requirements and translate them to Skydio’s agile product and technical teams to drive development and delivery execution.
Establish relationships with the Law Enforcement customer and be technical enough to build & drive plans with Skydio’s engineering team’s to meet milestones.
Inform Skydio and customer business and program leaders regarding contract management risks and opportunities, ensuring a coordinated and comprehensive approach to product delivery across the program.
General support of go-to-market & business activities as required.

Requirements

What you’ll need

Experience as a customer-facing professional services / program manager / customer success, or in a similar high-tier complex and multifaceted role preferably for law enforcement agencies.
Excellent communication skills, both written and verbal, including interaction with senior leaders and a strong focus on project management tools and concepts.
Proven track record of implementing new technology (hardware and software), agile development and interfacing with technical teams to deliver on customer schedules.
Experience in implementing effective internal business systems, processes and controls (hardware, software, operations) for management of large scale customer projects in the Law Enforcement field.
Experience with Law Enforcement and commercial Unmanned Aircraft Systems and related software development.
Law Enforcement/Federal Program Management experience, to include: Technology Assessments, Systems Design, Systems Analysis, Programmatic Support, Acquisition Planning, and Budget Planning.
Outstanding analytical thinker and problem solver, comfortable working in data analytics and able to resolve complex problems independently. Thinking ‘out of the box’ and to develop creative solutions.
Ability to travel 30% annually.
Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged for all Skydio employees and required for certain positions.

Benefits

Comp & perks

Paid vacation time
Sick leave
Holiday pay
401K savings plan
Comprehensive health insurance plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementagile developmenttechnology implementationdata analyticssystems designsystems analysisprogram managementbudget planningcustomer project managementinternal business systems

Soft Skills

collaborationownershipaccountabilitycommunicationanalytical thinkingproblem solvingcreativityrelationship buildingdetail-orientedcustomer focus

Certifications

FAA Part 107 certification