Customer Success Manager, Commercial

Skydio

Customer Success Manager driving implementation and customer relationships for Skydio’s autonomous solutions in commercial markets. Collaborating with technical teams to deliver industry-leading technology that drives value.

Posted 6/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Build scalable processes for customer on-boarding and post-sales success
Define, implement, and tailor technology solutions to customer specific operational needs and workflows to drive ROI
Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.
Develop healthy customer relationships through proactive support and cadence based follow-ups
Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs
Drive a hands-on approach with our customers as-needed from fieldwork to remote engagements
Create customer loyalty through account management
Advocate for enterprise customers through deep understanding of their use cases and needs
Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
Ensure expansions and renewals through helping customers realize their desired outcomes.
Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business.

Requirements

What you’ll need

Proven track record of implementing new technology, agile development, and interfacing with technical teams to deliver on customer schedules.
Proven track record of driving implementation, adoption and value of hardware and software for or within large enterprises.
Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.
Experience with commercial Unmanned Aircraft Systems and related software development/deployment.
Work directly with customers through proactive, metrics based engagement
Work closely with customers and sales to drive expansion, identifying the vertical specific pain points and account risks that could impact expansion.
A strong desire to learn, innovate, and adapt to a growing and changing environment.
Willingness to travel approximately 40%.

Benefits

Comp & perks

Health insurance
401K savings plan
Paid vacation time
Sick leave
Holiday pay

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technology solutionsimplementation projectsagile developmenthardware and software adoptionmetrics based engagementcustomer on-boardingaccount managementproject managementcommercial Unmanned Aircraft Systemssoftware development

Soft Skills

communication skillscustomer relationship managementproactive supportleadershipadaptabilityinnovationproblem-solvingcollaborationcustomer advocacyorganizational skills