Customer Success Manager, DFR Mid-Market

Skydio

Customer Success Manager at Skydio ensuring successful on-boarding and ongoing support for mid-market clients. Leading customer engagements and advocating for technology adaptation and value.

Posted 5/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Build scalable processes for customer on-boarding and post sales success.
Track and manage all implementation projects with our mid-market enterprise customers for successful delivery of technology and services.
Develop healthy customer relationships through proactive support and cadence based follow ups.
Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs.
Advocate for mid-market customers through deep understanding of their use cases and needs.
Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology.
Manage ~50x accounts driving adoption to ensure expansions and renewals of book of business.

Requirements

What you’ll need

Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement).
Ability to travel 20+% of the time.
Ability to obtain Part 107 certificate.
Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules.
Proven track record of driving implementation, adoption and value of hardware or software for or within large Enterprises.
Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.
Experience working in a digital customer success motion and delivering excellent service to a customer from a remote position.
Experience with commercial Unmanned Aircraft Systems and related software development/deployment.
Work directly with customers through proactive, metrics based engagement.
Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew.
Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion.

Benefits

Comp & perks

Health insurance
401K savings plan
Paid vacation time
Sick leave
Holiday pay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer on-boardingproject managementimplementationagile developmentcustomer successmetrics based engagementUnmanned Aircraft Systemssoftware developmentsoftware deploymenttechnology adoption

Soft Skills

communication skillsrelationship buildingproactive supportproblem solvingcustomer advocacyorganizational skillsleadershipcollaborationadaptabilityfocus on customer value

Certifications

Part 107 certificate