Manager, Technical Support

Skydio

Manager of Technical Support leading B2B customer support at Skydio. Driving operational excellence and customer satisfaction in drone technology support teams.

Posted 5/26/2026full-timeSan Mateo • California • 🇺🇸 United StatesJuniorMid-Level💰 $100,000 - $130,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Guide daily customer interactions to successful resolutions
Own operational customer satisfaction, productivity and customer support representative (CSR) engagement and growth
Directly contribute to building a strong, positive Skydio Brand by coaching a team
Continuously improve processes and policies to enhance customer experience
Collaborate with the Skydio Mission Success Center of Excellence team to shape team training

Requirements

What you’ll need

2+ years of progressive customer support leadership experience
Prior B2B field service maintenance and repair experience is a plus
2+ years proven effectiveness at leading Support teams responsible for hardware, software and cloud products
A passion for driving successful customer outcomes in every engagement
Thrive on coaching and mentoring team members to achieve their best
Empathy, motivation and ability to engage directly with customers
Deep experience and appreciation for CRM and related tools, including Salesforce Service Cloud

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer support leadershipB2B field service maintenancehardware supportsoftware supportcloud products supportprocess improvementpolicy enhancement

Soft Skills

coachingmentoringcustomer engagementempathymotivation