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Skydio

Product Support Engineer Intern

Skydio

. Assist with customer failure analysis triage involving Skydio drones, docks, and accessories.

Posted 4/20/2026internshipSan Mateo • California • 🇺🇸 United StatesEntry Level💰 $47 - $58 per hourWebsite

Tech Stack

Tools & technologies
CloudIoTPythonSQL

About the role

Key responsibilities & impact
  • Assist with customer failure analysis triage involving Skydio drones, docks, and accessories.
  • Assist with work to identify product failures that require Engineering or Manufacturing changes.
  • Help with proactive product quality initiatives involving customers and product updates/upgrades.
  • Make improvements to diagnostic processes used by Skydio Support team TSRs to troubleshoot and resolve customer issues.
  • Assist other PSEs in creating content for weekly/monthly feature/bug prioritization and planning meetings with Product teams.
  • Assist TSRs and PSEs in swarming high-priority product incidences to mitigate operational downtime risk.
  • Build analytics dashboards in Databricks and use data to inform decision making.

Requirements

What you’ll need
  • Currently pursuing a degree in Electrical, Mechanical, Industrial Engineering (or a related field)
  • Have basic software development knowledge, preferably with c++, Python, Cloud VMs, analytics platforms (e.g., Databricks/SQL) and a solid grasp of AI (e.g., Claude, LLMs)
  • Strong technical troubleshooting and problem-solving skills, and familiarity with triage and escalation workflows
  • Understanding of network architecture/troubleshooting for WiFi and 5G LTE cellular networks
  • Experience performing hardware failure analysis and related tasks at a project level
  • Familiarity with autonomous robotics and IoT software concepts
  • Ability to work autonomously, with excellent interpersonal and written communication skills
  • Ability to efficiently collaborate with others to quickly create high-impact solutions

Benefits

Comp & perks
  • Paid vacation time
  • Sick leave
  • Holiday pay
  • 401K savings plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
C++PythonCloud VMsDatabricksSQLAIhardware failure analysisnetwork architecturetroubleshootingautonomous robotics
Soft Skills
technical troubleshootingproblem-solvinginterpersonal communicationwritten communicationcollaborationautonomy