Product Support Engineer Intern

Skydio

Product Support Engineer Intern assisting the Skydio Product Support Engineer team. Involved in failure investigations, quality improvements, and customer support initiatives.

Posted 4/20/2026internshipSan Mateo • California • 🇺🇸 United StatesEntry Level💰 $47 - $58 per hourWebsite

Tech Stack

Tools & technologies

CloudIoTPythonSQL

About the role

Key responsibilities & impact

Assist with customer failure analysis triage involving Skydio drones, docks, and accessories.
Assist with work to identify product failures that require Engineering or Manufacturing changes.
Help with proactive product quality initiatives involving customers and product updates/upgrades.
Make improvements to diagnostic processes used by Skydio Support team TSRs to troubleshoot and resolve customer issues.
Assist other PSEs in creating content for weekly/monthly feature/bug prioritization and planning meetings with Product teams.
Assist TSRs and PSEs in swarming high-priority product incidences to mitigate operational downtime risk.
Build analytics dashboards in Databricks and use data to inform decision making.

Requirements

What you’ll need

Currently pursuing a degree in Electrical, Mechanical, Industrial Engineering (or a related field)
Have basic software development knowledge, preferably with c++, Python, Cloud VMs, analytics platforms (e.g., Databricks/SQL) and a solid grasp of AI (e.g., Claude, LLMs)
Strong technical troubleshooting and problem-solving skills, and familiarity with triage and escalation workflows
Understanding of network architecture/troubleshooting for WiFi and 5G LTE cellular networks
Experience performing hardware failure analysis and related tasks at a project level
Familiarity with autonomous robotics and IoT software concepts
Ability to work autonomously, with excellent interpersonal and written communication skills
Ability to efficiently collaborate with others to quickly create high-impact solutions

Benefits

Comp & perks

Paid vacation time
Sick leave
Holiday pay
401K savings plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

C++PythonCloud VMsDatabricksSQLAIhardware failure analysisnetwork architecturetroubleshootingautonomous robotics

Soft Skills

technical troubleshootingproblem-solvinginterpersonal communicationwritten communicationcollaborationautonomy