Partner with Sales and Customer Success to win technical validation and define deployment success criteria
Serve as the Dock subject matter expert for Skydio’s autonomous systems operating in cloud and on-premise environments
Lead system demonstrations, proofs-of-concept, and field trials, including hands-on dock installation, configuration, operation, and troubleshooting
Deploy and support dock-based hardware and software, ensuring systems are installed, tested, configured, and delivering value as agreed
Design, deploy, and troubleshoot compliant cloud, on-premise, WiFi, cellular, and IP networking architectures
Communicate directly with customers to understand requirements, address issues, and manage expectations
Act as the customer’s technical representative internally, coordinating with Product, Engineering, and Sales to resolve issues and fulfill requests
Track and manage deployment and implementation efforts for federal customers
Quantify product feedback and brief internal stakeholders to influence software, hardware, and deployment improvements
Build scalable deployment processes for dock installations on secure government networks
Support customer onboarding, training, and early operational use to drive long-term adoption and expansion
Support executive briefings, customer reviews, and go-to-market activities as required.

Requirements

Ability to travel up to 70 percent of the time
FAA Part 107 certification or ability to obtain
Active Secret or Top Secret clearance, or the ability to obtain
3+ years supporting cloud-connected or on-premise hardware and software systems
Strong hands-on experience with WiFi, cellular, and IP networking, including troubleshooting connectivity issues
Familiarity with compliant cloud environments, on-premise deployments, and secure data handling
Experience installing, configuring, testing, and maintaining hardware systems in customer environments
Familiarity with Linux-based systems and mechanical or robotic platforms
Proven ability to implement new technology and coordinate with technical teams to deliver on customer schedules
Strong written and verbal communication skills, with comfort presenting to customers and internal stakeholders
Experience working directly with customers through proactive, metrics-based engagement
Comfortable working outdoors, at height, and performing physical tasks such as lifting up to 50 lbs and climbing ladders.

Benefits

Paid vacation time
Sick leave
Holiday pay
401K savings plan
Health insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cloud-connected systemson-premise systemsWiFi networkingcellular networkingIP networkinghardware installationhardware configurationhardware testingLinux-based systemsrobotic platforms

Soft Skills

communication skillscustomer engagementproblem-solvingcoordinationtechnical representationtrainingdeployment managementfeedback quantificationprocess buildingpresentation skills

Certifications

FAA Part 107 certificationActive Secret clearanceActive Top Secret clearance