Customer Success Manager – DFR Majors
Skydio
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $120,000 - $160,000 per year
About the role
- Build scalable processes for customer on-boarding and post sales success
- Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.
- Develops Healthy Customer Relationship through proactive support and cadence based follow ups
- Quantifying product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs
- Create customer Loyalty through proactive support and account management
- Advocate for Enterprise customers through deep understanding of their use cases and needs
- Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
- Ensure expansions and renewals through proactive support.
- Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business.
Requirements
- Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement).
- Ability to travel 40+% of the time.
- Ability to obtain Part 107 certificate.
- Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules.
- Proven track record of driving implementation, adoption and value of hardware or software for or within large Enterprises
- Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.
- Experience with commercial Unmanned Aircraft Systems and related software development/deployment.
- Work directly with customers through proactive, metrics based engagement
- Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew
- Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion.
Benefits
- Competitive base salaries
- Equity in the form of stock options
- Comprehensive benefits packages
- Group health insurance plans
- Paid vacation time
- Sick leave
- Holiday pay
- 401K savings plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementagile developmentcustomer supportimplementationadoptionmetrics based engagementsoftware developmenthardware deploymentcustomer relationship managementquantifying product feedback
Soft Skills
excellent communicationproactive supportaccount managementcustomer advocacyrelationship buildingproblem solvingorganizational skillsleadershipcollaborationcustomer focus
Certifications
Part 107 certificate