Customer Success Manager, Commercial
Skydio
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $160,000 per year
Job Level
Mid-LevelSenior
About the role
- Build scalable processes for customer on-boarding and post-sales success.
- Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.
- Develop healthy customer relationships through proactive support and cadence based follow-ups.
- Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs.
- Create customer loyalty through account management.
- Advocate for enterprise customers through deep understanding of their use cases and needs.
- Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology.
- Ensure expansions and renewals through helping customers realize their desired outcomes.
- Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business.
Requirements
- Ability to travel 40% of the time.
- Ability to obtain Part 107 certificate.
Benefits
- Health insurance
- 401K savings plan
- Paid vacation time
- Sick leave
- Holiday pay
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer relationship managementproactive supportaccount managementadvocacyproject managementcommunicationcustomer successquantitative analysisleadershipcollaboration
Certifications
Part 107 certificate