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Operations Coordination Manager
SkyCell AGOperations Coordination Manager leading regional operations for pharmaceutical shipments in Singapore and India. Ensuring operational excellence within a dynamic, high-pressure environment.
About the role
Key responsibilities & impact- Lead regional operations for Singapore and India, with scope to expand across APAC
- Manage and supervise Service Centers, ensuring compliance with company SOPs and local regulations
- Own supplier/partner performance: track KPIs, run QBRs, and drive CAPA/escalation resolution
- Ensure adherence to customer SOPs, government filings, customs requirements, and quality standards
- Coordinate end-to-end logistics and freight forwarding (order management, customs brokerage, reverse logistics, cost optimisation)
- Act as 2nd-level escalation and decision point for daily ops and Control Tower issues
- Build, train, and onboard Service Centers, partners, suppliers, and new team members
- Create and maintain operational SOPs and team work instructions
- Maintain master data accuracy in IT systems and support billing/invoice queries
- Support MRO tasks and conduct quality checks and damage assessments on the regional container fleet
- Execute short-term setups at new destinations (customs, partner sourcing) and support new Service Center launches
- Make short-term stock-to-stock allocation decisions and approve consumption material orders for Service Centers
- Collaborate cross-functionally (Sales, CX, Account Management, Procurement) to deliver excellent service and timely RFQs/RFPs
- Support process optimization, strategic regional initiatives, and claim management
- Participate in customer business reviews, supplier reviews, and industry fairs/exhibitions
Requirements
What you’ll need- Previous experience in an operations, logistics, freight forwarding, or supply chain coordination role
- Experience within freight forwarding, transportation, or pharmaceutical logistics is highly desirable
- Excellent organisational skills with the ability to manage multiple priorities simultaneously
- Proven ability to work effectively under pressure and adapt quickly in a fast-paced, dynamic environment
- Strong coordination skills with experience collaborating across multiple teams, functions, and geographical locations
- Confident decision-maker who can assess situations quickly and take appropriate action
- Professional fluency in English (written and spoken) is essential, additional languages are an advantage.
Benefits
Comp & perks- Flexibility & Balance: Flexible working hours and work-life balance allow you to tailor work to fit your life.
- Recognition & Growth: Opportunities for career advancement in a company that values your contributions.
- Hybrid Workplace: Modern workspaces (in Zurich, Zug and Hyderabad as well as our Skyhub in Basel) and a remote-friendly culture to inspire collaboration amongst a globally diverse team.
- Company-wide Events: Join us for company events to celebrate successes, build teams, and share our vision. Plus, new joiners experience SkyWeek, our immersive onboarding program.
- Generous Maternity & Paternity Leave: Support for new parents with competitive maternity and paternity leave.
- Annual Leave & Bank Holidays: Enjoy a generous annual leave package, plus local bank holidays to recharge and unwind.