IoT Operations Specialist

SkyCell AG

full-time

Posted on: 9/2/2025

Origin: • 🇨🇭 Switzerland

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Mid-LevelSenior

IoTPython

About the role

· Keep SkyCell’s global IoT network running flawlessly by maintaining and supporting field-deployed loggers · Own the lifecycle of IoT devices through hands-on management of returns, refurbishment, and precision calibration · Be the problem solver of last resort by delivering 2nd-level support and conducting deep root cause analysis for complex IoT challenges · Empower front-line teams by training 1st-level support and building clear, practical knowledge resources · Drive smooth global rollouts by coordinating installations of IoT loggers and gateways · Turn data into action by monitoring real-world device performance and uncovering insights for improvement · Shape the future of IoT hardware & firmware through field and acceptance testing in real-world conditions · Connect the dots across the organization by acting as the key interface between Operations, R&D, Product Lifecycle, and Quality Management to fuel continuous improvement · Innovate at the edge by contributing to early-stage proof-of-concept projects

· Technical education background with strong IT affinity and interest in IoT technologies · Understanding of wireless communication (LoRaWAN, cellular, Wi-Fi, Bluetooth) · Hands-on experience in technical customer support, field installation, or hardware testing · Ability to analyse data and translate findings into operational improvements · Proficiency in scripting (preferably in Python) is a strong plus · Strong documentation and communication skills · Fluency in English (spoken & written); German is a plus · Willingness to travel on a regular basis for installations or onsite support / troubleshooting · Regular onsite work in Zürich office required