Operations

· Keep SkyCell’s global IoT network running flawlessly by maintaining and supporting field-deployed loggers
· Own the lifecycle of IoT devices through hands-on management of returns, refurbishment, and precision calibration
· Be the problem solver of last resort by delivering 2nd-level support and conducting deep root cause analysis for complex IoT challenges
· Empower front-line teams by training 1st-level support and building clear, practical knowledge resources
· Drive smooth global rollouts by coordinating installations of IoT loggers and gateways
· Turn data into action by monitoring real-world device performance and uncovering insights for improvement
· Shape the future of IoT hardware & firmware through field and acceptance testing in real-world conditions
· Connect the dots across the organization by acting as the key interface between Operations, R&D, Product Lifecycle, and Quality Management to fuel continuous improvement
· Innovate at the edge by contributing to early-stage proof-of-concept projects

IoT Operations Specialist

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