Sky

Head of Design – X-Product

Sky

full-time

Posted on:

Location Type: Hybrid

Location: Osterley • United Kingdom

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Job Level

Lead

About the role

  • Lead and scale a multi-disciplinary design team including Product Designers, Content Designers & Service Designers, driving strategic transformation and delivering world-class, evidence-based, inclusive digital experiences across web and native platforms
  • Define the vision for team growth and foster a culture that attracts, nurtures and retain top-tier design talent
  • Shape front-to-back and end-to-end experiences across the customer lifecycle, using service blueprints, journey maps, and reusable service patterns
  • Embed behavioural insights and research into every decision, ensuring customer needs are at the heart of design, strategy, and delivery
  • Partner with senior leaders across Product, Tech, and CX to shape long-term plans, secure executive buy-in, and scale experience maturity organisation-wide
  • Embed service design practices, define and monitor CX KPIs, streamline workflows, integrate AI and data tools, and ensure delivery accountability across all design outputs

Requirements

  • Proven track record of leading large, multi-disciplinary teams to deliver world-class, award-winning digital products and services across web and native platforms
  • Strong experience shaping strategy at executive level through compelling design rationale, vision storytelling, and data-driven recommendations
  • Advanced expertise in Figma, with proven ability to utilise & scale large design systems across complex digital ecosystems, and deep understanding of embedding research & data into design and product strategy via tools such as Usertesting, Contentsquare, and Adobe Analytics
  • Champion the highest standards of design quality, from interface & interaction design to content design, service orchestration and journey design
  • Experience defining KPIs, measuring CX impact, and driving evidence-based product outcomes
  • Recognised expertise in accessibility and inclusive design, with proven ability to create and champion solutions that meet diverse customer needs
  • Proven ability to build and grow senior design talent, driving team performance, skills progression, and succession planning
Benefits
  • Sky Q, for the TV you love all in one place
  • The magic of Sky Glass at an exclusive rate
  • A generous pension package
  • Private healthcare
  • Discounted mobile and broadband
  • A wide range of Sky VIP rewards and experiences
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
service designjourney mappingdesign systemsinterface designinteraction designcontent designservice orchestrationKPI definitionaccessibility designdata-driven design
Soft Skills
leadershipstrategic thinkingstorytellingteam buildingperformance managementmentorshipcollaborationcommunicationnurturing talentcustomer-centric mindset