Guest & Member Support Specialist I

Sky Zone

Guest Support Specialist for Sky Zone managing guest interactions via email and digital channels. Ensuring high-quality service and support while booking events and resolving inquiries.

Posted 4/15/2026full-timeAlabama, Colorado, Idaho, Iowa, Texas • 🇺🇸 United StatesSeniorLead💰 $17 - $18 per hourWebsite

About the role

Key responsibilities & impact

Manage inbound and outbound guest interactions via email with professionalism and clarity.
Accurately and confidently book parties and events following established procedures.
Support membership inquiries, account updates, and standard retention conversations using approved guidelines.
Resolve routine guest issues utilizing documented processes, tools, and resources.
Consistently adhere to workflows, scripts, and brand communication standards.
Achieve individual performance metrics related to quality, productivity, attendance, and service-level expectations.
Identify and appropriately escalate complex, sensitive, or policy-exception situations.

Requirements

What you’ll need

At least 18 years of age and a high school diploma or equivalent education.
Availability to work a flexible schedule, including shifts between 9:00 AM – 9:00 PM EST with evening and weekend coverage as required.
A private, distraction-free workspace with reliable high-speed internet.
Successful completion of a background check required.
Ability to remain stationary at a desk for extended periods while working on a computer and communicating frequently via phone and Microsoft Teams.
Clear and professional written and verbal communication skills.
Comfort handling guest interactions across digital channels (email, chat, and text).
Strong attention to detail and accuracy in data entry and documentation.
Ability to quickly learn and navigate web-based systems, tools, and booking platforms.
Coachable, dependable, and guest-focused mindset with a willingness to receive feedback.
Ability to multi-task, problem-solve, and troubleshoot routine guest concerns.
Prior experience in customer service or business processing environments preferred.

Benefits

Comp & perks

medical, dental, and vision coverage
401(k) plan with company matching

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entrydocumentationbooking platforms

Soft Skills

professional communicationattention to detailproblem-solvingmulti-taskingdependableguest-focusedcoachable

Certifications

high school diploma