Sky Zone

Guest & Member Support Specialist I

Sky Zone

full-time

Posted on:

Location Type: Hybrid

Location: Alabama • Colorado • United States

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Salary

💰 $17 - $18 per hour

Job Level

SeniorLead

About the role

  • Manage inbound and outbound guest interactions via email with professionalism and clarity.
  • Accurately and confidently book parties and events following established procedures.
  • Support membership inquiries, account updates, and standard retention conversations using approved guidelines.
  • Resolve routine guest issues utilizing documented processes, tools, and resources.
  • Consistently adhere to workflows, scripts, and brand communication standards.
  • Achieve individual performance metrics related to quality, productivity, attendance, and service-level expectations.
  • Identify and appropriately escalate complex, sensitive, or policy-exception situations.

Requirements

  • At least 18 years of age and a high school diploma or equivalent education.
  • Availability to work a flexible schedule, including shifts between 9:00 AM – 9:00 PM EST with evening and weekend coverage as required.
  • A private, distraction-free workspace with reliable high-speed internet.
  • Successful completion of a background check required.
  • Ability to remain stationary at a desk for extended periods while working on a computer and communicating frequently via phone and Microsoft Teams.
  • Clear and professional written and verbal communication skills.
  • Comfort handling guest interactions across digital channels (email, chat, and text).
  • Strong attention to detail and accuracy in data entry and documentation.
  • Ability to quickly learn and navigate web-based systems, tools, and booking platforms.
  • Coachable, dependable, and guest-focused mindset with a willingness to receive feedback.
  • Ability to multi-task, problem-solve, and troubleshoot routine guest concerns.
  • Prior experience in customer service or business processing environments preferred.
Benefits
  • medical, dental, and vision coverage
  • 401(k) plan with company matching
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrydocumentationbooking platforms
Soft Skills
professional communicationattention to detailproblem-solvingmulti-taskingdependableguest-focusedcoachable
Certifications
high school diploma