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About the role
Key responsibilities & impact- Proactively and reactively engage in calls and discussions with SMB partners in the context of growth and experience related initiatives.
- Conduct initial research and analysis of the SMB partner base to support targeted actions and initiatives
- Identify growth opportunities, risks or patterns across the SMB partner base and escalate insights when needed
- Analyze & segment partners base, based on behaviors, characteristics & interests
- Regularly review partner-related requests or inputs and support the resolution of complex or escalated cases when required and ensuring partner satisfaction
- Collaborate closely with Category Management, Product, Operations and other cross-functional teams to drive the implementation of strategic projects and initiatives
- Capture partner feedback regarding their experience and translate it into actionable insights
- Track performance metrics per initiative and report on progress
- Act as the voice of SMB partners within the organization, advocating for their needs and priorities
Requirements
What you’ll need- Bachelor’s degree in Business, Economics, Sales
- At least 1 year of experience in an account management, marketing or active sales roles
- Excellent Office & Google suite skills
- Excellent written and verbal communication skills (both Greek & English)
- Familiarity with CRM tools (e.g. Salesforce) and ticketing systems is a plus
- Basic data literacy and interest in working with reporting and performance metrics
- Strong organizational skills with the ability to manage multiple tasks in parallel
- Ability to work effectively in a fast-paced and dynamic environment
- Team-player mindset with a collaborative approach
- High sense of ownership, accountability and attention to detail
- Strong negotiation skills, with the ability to follow-through on client contracts
Benefits
Comp & perks- A great opportunity to contribute to the evolution of Skroutz towards becoming one of Europe’s fastest growing Marketplaces
- Thrive in an environment that champions ambitious goals, empowers autonomy, fosters mentoring, and unlocks exciting opportunities for both personal and business growth
- Competitive full-time salary
- Ongoing training and development
- Access to books, online courses, and relevant resources
- Top of the Line tools and equipment
- Private Medical Plan
- Hybrid Working
- Free gym membership at Golden Gym in Athens, plus OAKA cross training & running courses, Padel and online yoga
- For all New Skroutz Fathers we offer 30 working days paternity leave (1,5 months in total)
- Monthly childcare allowance for all Skroutz Parents
- When at the office, we offer free food catering (breakfast & lunch)
- Free Skroutz Plus subscription
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data literacyperformance metricsaccount managementmarketingsales
Soft Skills
written communicationverbal communicationorganizational skillscollaborative approachnegotiation skillsattention to detailownershipaccountabilityability to manage multiple tasksability to work in a fast-paced environment
Certifications
Bachelor’s degree in BusinessBachelor’s degree in EconomicsBachelor’s degree in Sales