Skribble

Senior Customer Success Manager

Skribble

full-time

Posted on:

Location Type: Remote

Location: Germany

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Job Level

Senior

About the role

  • Together with your Customer Success team colleagues, you help Skribble grow by supporting and advising our customers on how to use Skribble and integrate it into their ecosystems.
  • You ensure customers can roll out Skribble across business units and help them derive maximum value from the product.
  • You support customers in managing the change required in their business processes and negotiate contract renewals with them.
  • You identify new opportunities for expansion within our customer base.
  • You act as the bridge between customers and our product team.
  • You align with Partnerships on customer onboarding, share insights, and leverage partner resources to keep customers satisfied and engaged.
  • You run customer campaigns with the Marketing team or support them in identifying customer stories to create marketing assets.
  • You ensure a smooth handover for the customer and secure customer stories and referrals from the existing customer base.

Requirements

  • 3–5 years of experience in Sales or Customer Success, with a solid understanding of Customer Success in a SaaS company.
  • Proven experience identifying expansion and upsell opportunities.
  • Experience managing stakeholders in complex projects.
  • Experience negotiating renewals and add-on contracts.
  • Native German speaker with fluency in English.
  • Fluency in French and Swiss German is a strong advantage.
  • Personal traits: honest, communicative, empathetic, and pragmatic.
  • Flexible and comfortable working in a fast-paced, highly dynamic environment.
Benefits
  • Flexible work arrangements — we support home office, remote office, and in-person work. You choose what works best for you.
  • Career growth — develop within a dynamic environment with regular feedback and continuous learning and development opportunities.
  • Team spirit — join a fast-growing tech company with an ambitious, experienced team that values helpfulness and fun.
  • Diversity — become part of an ambitious multicultural team with a passion for technology.
  • Purpose-driven work — help save human and environmental resources by enabling digital signatures #worksmarter.
  • Company culture based on transparency and personal responsibility.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessSalesSaaSnegotiationstakeholder managementupsellingcontract renewalschange managementcustomer onboardingcustomer campaigns
Soft Skills
communicationempathyhonestypragmatismflexibilityadaptabilitycollaborationcustomer engagementinsight sharingrelationship building