Manager, Retail Learning Design

SKIMS

Manager designing and managing scalable learning experiences that support SKIMS Retail. Collaborating with senior management and transforming business initiatives into engaging learning modules.

Posted 7/17/2026full-timeLos Angeles • California • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in instructional design and learning development, with a strong focus on creating scalable learning solutions and content governance. Proficient in utilizing eLearning authoring tools and managing multiple projects to enhance retail training effectiveness and learner engagement.

Highest-signal resume keywords

Instructional DesignArticulate Rise 360Retail Learning DevelopmentProject ManagementContent Governance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital Learning CreationFacilitator Guide DevelopmentAssessment DesignBlended Learning SolutionsContent Architecture

Soft Skills

Exceptional Writing SkillsAttention to DetailOrganizational SkillsStorytelling Skills

Tools & Technologies

CanvaAdobe Creative SuiteMicrosoft PowerPointMicrosoft OfficeAI Productivity Tools

Industry Keywords

Retail OperationsCustomer ExperienceLearning MetricsLearning StandardsTraining Effectiveness

About the role

Key responsibilities & impact

Design engaging digital and instructor-led learning experiences that support onboarding, product knowledge, selling behaviours, leadership development, customer experience, and operational excellence.
Transform existing business content into scalable learning solutions across multiple learning formats.
Create facilitator guides, digital learning modules, micro-learning, job aids, assessments, videos, storyboards, and supporting learning resources.
Simplify complex business initiatives into clear, engaging, and actionable learning experiences for retail audiences.
Develop content standards that ensure consistency across all retail learning materials.
Ensure all learning content reflects the SKIMS brand voice, culture, and service philosophy.
Build, publish, and maintain learning content within Articulate Rise 360, LMS platforms, and future learning technologies.
Manage the organization, governance, and lifecycle of all digital learning assets.
Maintain learning templates, branding standards, and content architecture across platforms.
Leverage AI tools and emerging learning technologies to improve development efficiency and learner engagement.
Ensure all digital learning remains current, scalable, accessible, and globally adaptable.
Establish operational processes and governance for retail learning content across all retail channels.
Own content version control, publishing schedules, review cycles, and content maintenance.
Create operational guardrails that ensure learning content remains accurate, consistent, and aligned globally.
Develop and manage learning calendars that support product launches, business priorities, and operational initiatives.
Support localization efforts and future international market expansion.
Develop scalable tools and frameworks that measure learning effectiveness.
Build knowledge checks, assessments, reporting tools, and learner measurement strategies that support objective evaluation.
Create feedback mechanisms that enable Retail Leadership to assess training effectiveness and identify opportunities for continuous improvement.
Monitor learning metrics and recommend enhancements that improve learner engagement, knowledge retention, and business performance.
Ensure learning outcomes remain aligned with enterprise priorities and retail KPIs.
Partner with cross-functional teams to translate business initiatives into impactful learning experiences.
Collaborate throughout the content development and approval process to ensure accuracy and alignment.
Balance multiple stakeholder priorities while maintaining focus on enterprise objectives and learning standards.
Manage multiple learning development projects simultaneously from concept through launch.
Own project timelines, approvals, production schedules, and deliverables.
Ensure learning materials are delivered on time, meet quality standards, and are ready for launch.
Drive operational discipline and consistency throughout the learning development process.
Support virtual and in-person learning sessions as business needs require.
Assist with train-the-trainer initiatives and field learning events.
Travel to stores and training events to support learning implementation when needed.

Requirements

What you’ll need

Bachelor's degree or equivalent experience in Instructional Design, Learning & Development, Education, Retail Training, or a related field.
4+ years of experience in instructional design, retail learning, learning development, or training content creation.
Experience with Articulate Rise 360 or comparable eLearning authoring platforms.
Strong understanding of retail operations and customer experience.
Demonstrated experience building scalable learning systems, content governance, or learning operations.
Exceptional writing, editing, instructional design, and storytelling skills.
Experience creating digital learning, facilitator guides, assessments, and blended learning solutions.
Strong project management skills with the ability to manage multiple concurrent initiatives.
Highly organized with exceptional attention to detail and operational discipline.
Proficiency with Canva, Adobe Creative Suite, Microsoft PowerPoint, Microsoft Office, and AI productivity tools.
Comfortable working in a fast-paced, rapidly evolving retail environment.
Los Angeles-based with the ability to travel up to 25%.

Benefits

Comp & perks

Up to 100% Company Paid Healthcare (medical, dental, vision)
Kind Body Fertility Benefits
401(k) savings plan with up to 4% match
Unlimited PTO
Full Access to LinkedIn learning
Employee Discounts
Free weekly catered lunch at HQ – M/T/W/Th
Dog-Friendly office on a Thursday and Friday
Free Swag Giveaways
Annual Holiday Party
Annual Summer Party
Invitations to pop-ups and other company events
Complimentary daily office snacks and beverages