Product Designer – eCommerce
Goldstone Partners, Inc.
Senior Operations Specialist
skillventory - A Leading Talent Research Firm
full-time
Posted on:
Origin: • 🇺🇸 United States • Massachusetts, North Carolina
Visit company websiteJob Level
Senior
About the role
- Support Fidelity's User Experience Design team and work across teams to improve clarity, consistency, and velocity in UX practice
- Drive operational rigor across the UX organization
- Develop and maintain programs that provide clarity on team responsibilities and workstreams
- Create and enforce consistent tracking mechanisms across business units
- Identify and remove barriers to design velocity
- Analyze data to uncover inefficiencies and opportunities for improvement
- Design and implement new processes and procedures that streamline operations and drive business value
- Partner with leadership to address friction points and improve team workflows
- Serve as a liaison to UXRADS and UXC, ensuring alignment and collaboration
- Contribute to the culture and maturity of the UX Design Operations practice
Requirements
- 4–6+ years of experience in UX Design Operations, Program Management, or a related field
- Proven track record of implementing operational frameworks and tools across large organizations
- Experience working in agile environments and supporting design teams at scale
- Expertise in Jira and Jira Align
- Familiarity with user-centered design and research practices (a plus)
- Strong program management and organizational skills
- Self-starter with a proactive mindset and ability to work independently
- Analytical thinker with ability to analyze complex data
- Skilled problem solver who can identify friction points and develop solutions
- Ability to create and maintain visibility into who’s working on what across teams and business units
- Adept at driving consistency in work tracking and reporting across BUs
- Excellent communication and facilitation skills, with the ability to influence without authority
- Strategic thinker with bias toward action and continuous improvement
- Comfortable liaising with cross-functional partners
- Demonstrates strong individual initiative while contributing to team efforts
- Certifications: Category: Information Technology
