Director, Operational Excellence – Business Transformation and Strategy Delivery
skillventory - A Leading Talent Research Firm
full-time
Posted on:
Location Type: Hybrid
Location: Merrimack • Kentucky • New Hampshire • United States
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Job Level
About the role
- Support cross-functional operating model change and transformation by analyzing and driving improvements across people, process, technology, and governance
- Collaborate with business leaders at all levels and their teams to analyze and assess processes and design, develop, and deploy solutions
- Evolve the tools and standards to optimize the team's value proposition
Requirements
- 8+ years of in role experience delivering quantifiable value and business performance improvement results via operational changes in large organizations
- Supporting Business Operations Teams to identify business problems, generate solutions, plan and implement changes that improve business performance
- Leading large-scale initiatives with multiple workstreams, from concept to implementation
- Working independently to achieve expected business outcomes and operational excellence
- Delivering the expected results with high Business partner satisfaction and within the schedule and budget
- Designing, redesigning, and improving business processes using six sigma, lean and quality management standard methodologies
- Experience with digital solutions and ability to facilitate operations and technical teams to automate manual processes
- Conducting process and data analysis including cost benefit analysis, modeling, process mapping, and data flows
- Business writing and creating content in PowerPoint to effectively tell a story and influence leadership across all levels
- Passion for improving all aspects of our business and removing operational friction
- Strength in translating quantitative analysis into insights that support unbiased recommendations
- Problem-solving that is underpinned by a keen understanding of objectives, an innovative spirit, and practicality
- Options and recommendations generation via top-down structuring and value analysis
- Ability to synthesize requirements for user experiences, business capabilities, and technology enablers
- Curiosity to explore root causes of ambiguous business situations through interviews, analytic research, and investigation
- Communication that is clear and concise verbally and is impactful and easy to consume in written and visual form
- Skilled facilitation of large working sessions of cross-functional team members
- Accountability for outcomes that are often achieved through partnerships and influence of peers and leaders
- Program leadership across multiple workstreams and complex business scenarios
- Adaptability to evolving and sometimes ambiguous business challenges
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process analysisdata analysiscost benefit analysisprocess mappingsix sigmaleanquality managementbusiness performance improvementdigital solutionsautomation
Soft Skills
problem-solvingcommunicationcollaborationadaptabilitycuriosityfacilitationaccountabilityleadershipinnovationsynthesis