Customer Success Manager

Skillsoft

Customer Success Manager advising organizations on skills-based outcomes and workforce transformation. Driving customer success through strategic insights and engagement in a B2B environment.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Translate customer goals into clear success plans
Advise on skills-based workforce transformation
Master our solutions and be an expert
Speak credibly about AI-enabled capabilities
Use data to prioritize risk,
Guide customers through taxonomy decisions
Interpret dashboards and metrics
Co-ordinate across Product,Sales and Support
Understand commercial levers and account economics

Requirements

What you’ll need

Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1998 📚 Education 🏢 Enterprise ☁️ SaaS Education
Enterprise
SaaS Skillsoft is a company that provides enterprise learning solutions designed to rapidly develop employee skills and close skill gaps. The company offers various customized learning programs, including leadership and business skills, technology skills, compliance and ethics, and AI skills. Skillsoft's learning platforms, such as Codecademy for Enterprise and Skillsoft Percipio, enable organizations to transform their workforces through mentorship, coaching, and instructor-led training. With a focus on integrating learning options into organizational frameworks and supporting workforce development with assessments and reports, Skillsoft aims to prepare teams for the evolving demands of the digital era. More than 12,000 organizations trust Skillsoft for their employee learning and development needs.

Benefits

Comp & perks

medical
dental
vision
paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI-enabled capabilitiesdata analysisdashboard interpretationmetrics interpretationworkforce transformationtaxonomy decisionsrisk prioritization

Soft Skills

communicationadvisingcoordinationcustomer engagementmentorshipcoaching