Customer Success Manager
Skillsoft
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $80,000 - $90,000 per year
About the role
- Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services
- Ensure customer success by consulting during the process of defining, implementing, launching, promoting, and continually evaluating the digital learning program
- Provide guidance or advise customers on Skillsoft content, platform solutions, and service offerings using Skillsoft’s Digital Learning Principles and other frameworks
- Build relationships by being a customer advocate. Develop and enhance customer learning initiatives and facilitate the resolution of customer problems and concerns
- Guide customers to develop and enhance their digital learning program by providing relevant tools and other resources
- Maintain a cadence of communicating with customers about their adoption and usage trends, overall satisfaction, and mining opportunities for deeper engagement
- Conduct business review meetings with customers to measure progress, assess key trends and ensure value realization
- Stays up to date on new trends and regulations and may make recommendations to Skillsoft development on customer content needs.
- Analyze white space and identify up-sell and cross-sell opportunities
- Collaborate with Account Team to ensure expansion and renewal
- Drive retention and growth among customers by understanding their business needs and helping them succeed by achieving targeted activity and renewal goals on a monthly, quarterly, and annual basis
- Take proactive steps to address potential issues before they become larger setbacks to success and manage resolution and escalation of on-going support issues to relevant stakeholders (internal & external)
- Monitor and document account health and identify and mitigate risk within your assigned accounts
- Respond to activities and create follow up tasks in a timely manner
Requirements
- Website LinkedIn All Job Openings Education
- Enterprise
- SaaS Skillsoft is a company that provides enterprise learning solutions designed to rapidly develop employee skills and close skill gaps. The company offers various customized learning programs, including leadership and business skills, technology skills, compliance and ethics, and AI skills. Skillsoft's learning platforms, such as Codecademy for Enterprise and Skillsoft Percipio, enable organizations to transform their workforces through mentorship, coaching, and instructor-led training. With a focus on integrating learning options into organizational frameworks and supporting workforce development with assessments and reports, Skillsoft aims to prepare teams for the evolving demands of the digital era. More than 12,000 organizations trust Skillsoft for their employee learning and development needs. 1001 - 5000 employees Founded 1998 📚 Education 🏢 Enterprise ☁️ SaaS
Benefits
- medical
- dental
- vision
- paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
digital learning programcustomer successconsultingcontent developmentdata analysisup-sell opportunitiescross-sell opportunitiesaccount health monitoringrisk mitigationSaaS
Soft Skills
relationship buildingcustomer advocacycommunicationproblem resolutionstrategic advisingcollaborationproactive issue managementcustomer engagementmentorshipcoaching