Customer Service Representative – Deputy Team Leader

SKILLs HR Business Experts Network

Customer Service Representative supporting after sales processes and managing customer inquiries in a hybrid working environment. Leading the team in the absence of the team leader.

Posted 5/3/2026full-timeKöln • 🇩🇪 GermanySeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

As part of a multi-member After Sales & Maintenance team, you independently provide competent advice and support to customers by phone and email
You serve as the liaison between internal inside-sales and field-sales teams and external partners
You are responsible for service and maintenance quotations and order processing
You commission and schedule external service providers
You analyze and process incoming fault reports and manage them and service requests in the ticketing system
You contribute to the development and optimization of customer service processes
As Deputy Team Leader, you support the Team Leader and cover for them during their absence

Requirements

What you’ll need

Website LinkedIn All Job Openings 1 - 10 employees 🎯 Recruiter 🤝 B2B Recruitment
B2B SKILLs HR Business Experts Network is an independent network of senior HR consultants and recruiters headquartered in Germany that provides recruiting, executive search, RPO, coaching and training services to corporate clients. They specialize in connecting high-potential candidates with companies across sectors (FMCG, retail, manufacturing, IT, real estate, media, logistics) and support digital transformation through Recruiting 4. 0, Direct Search and HR outsourcing. The firm emphasizes sustainable placements (87% placement success, 99% probation success, average 65 days from assignment to hire), senior-level expertise, and localized offices in Hamburg, Cologne, Nuremberg, Stuttgart and Munich.

Benefits

Comp & perks

Flexible remote work up to 2 days per week
Attractive, market-competitive salary and 30 days of vacation
Employer contributions to capital-forming benefits (Vermögenswirksame Leistungen) and the option of a company bike
Biweekly team lunch paid for by the company
Modern, ergonomic workstation including water, coffee, tea and fruit
Company parking directly on site
Use of pool/rental vehicles for on-site visits
A secure position with long-term prospects in a future-oriented industry
Comprehensive onboarding within the team, a positive working atmosphere and joint activities (e.g., summer party and Christmas party)
Varied responsibilities with clear structures
Internal and external training opportunities for professional and personal development
A supportive company culture with flat hierarchies and innovative projects

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

service quotationsorder processingfault report analysisticketing system managementcustomer service process optimization

Soft Skills

customer supportcommunicationteam leadershipliaison skillsproblem-solving