Customer Success Analyst
Skillcerto
full-time
Posted on:
Location Type: Remote
Location: Brazil
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About the role
- Monitor the customer base and identify upsell and cross-sell opportunities
- Create and maintain account expansion plans (account plans)
- Execute contact cadences focused on value and outcomes
- Map signals of opportunity from data, customer needs, and customer maturity
- Build proposals in partnership with Sales and Operations teams
- Work with expansion KPIs, churn prevention, and the base pipeline
Requirements
- Minimum 2 years of experience in Customer Success or Account Management
- Experience with consultative negotiation and proposal development
- Familiarity with CRM and analysis of funnel, pipeline, and reports
- Practical understanding of e-commerce, digital marketing, and the customer journey
- Strong organization of routines, follow-ups, and documentation
- Experience focused on expansion (upsell and cross-sell) — a plus
- Residency in the Northeast region of Brazil, preferably Ceará — a plus
Benefits
- 📚 Training and certifications (CS, consultative selling, RD, Shopify)
- 🚀 Autonomous environment with a clear growth path
- 🤝 Collaborative culture with a focus on professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successaccount managementconsultative negotiationproposal developmentCRMfunnel analysispipeline analysisreport analysise-commercedigital marketing
Soft Skills
organizationfollow-upsdocumentation