Customer Success Manager
Skillcerto
full-time
Posted on:
Location Type: Hybrid
Location: Belo Horizonte • Brazil
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Tech Stack
About the role
- Manage a portfolio of active clients with a focus on retention and growth
- Conduct structured onboarding to ensure rapid platform activation
- Perform regular follow-ups and strategic checkpoints with clients
- Proactively identify and mitigate churn risks
- Drive feature adoption and continuous value delivery
- Lead upsell and cross-sell initiatives to expand revenue
Requirements
- Minimum 2 years of experience as a Customer Success Manager, Account Manager, or Support role in SaaS companies
- Experience working with B2B clients and SMBs
- Analytical capability to interpret metrics and usage behavior
- Minimum education: High school diploma
- Experience with management SaaS, ERP, or marketplace platforms (plus)
- Familiarity with CRM tools (Ploomes and/or ClickUp) (plus)
- Experience with retention and revenue expansion strategies (plus)
- Experience in barbershops, beauty/aesthetics, or local services sectors (plus)
Benefits
- Work model: Hybrid (in-office on Tuesdays)
- Contract type: PJ (independent contractor)
- Working hours: Monday to Friday, 9:00 AM to 6:00 PM
- Location: Belo Horizonte and surrounding area
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer Success ManagementAccount ManagementSaaSB2BRetention StrategiesRevenue Expansion StrategiesAnalytical CapabilityMetrics Interpretation
Soft Skills
Client RetentionGrowth FocusProactive CommunicationStrategic PlanningFeature Adoption