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Skift

Customer Experience Specialist

Skift

Customer Experience Associate supporting Skift’s travel media subscribers, members, and event attendees in Mexico. Resolving account, billing, access, and membership issues across digital platforms.

Posted 8/4/2026full-timeRemote • 🇲🇽 MexicoJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with proficiency in HubSpot and Stripe, ensuring accurate billing and enhancing customer experience. Possesses excellent communication skills and attention to detail, contributing to effective cross-team collaboration and project management.

Highest-signal resume keywords
Customer Support ExperienceProficiency With HubSpotExperience With StripeStrong Communication SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer SupportBilling ManagementInvoicingAccount Issue ResolutionData TrackingFeedback CollectionCustomer Record MaintenanceProblem SolvingProject Management
Soft Skills
EmpathyOrganizational SkillsCuriosityEnthusiasmCross-Team Communication
Tools & Technologies
HubSpotStripe
Industry Keywords
Customer ExperienceTravel IndustryMedia IndustryMembership ManagementEvent Management

About the role

Key responsibilities & impact
  • Manage the customer support inbox and respond to questions about subscriptions, billing, event access, and membership benefits
  • Identify and resolve login, access, and account issues across Skift’s digital platforms
  • Track and follow up on overdue payments
  • Assist with invoicing and renewals
  • Ensure accurate billing records
  • Call or email event attendees, new subscribers, and members to collect feedback and confirm details
  • Enhance the customer experience with Skift
  • Collaborate with subscriptions, events, and membership teams to ensure a seamless customer journey
  • Share insights that improve retention and satisfaction
  • Maintain up-to-date customer records
  • Contribute to improving internal support processes and resources

Requirements

What you’ll need
  • 1–3 years of experience in a customer support or customer-facing role
  • Strong written and verbal communication skills with a professional and empathetic tone
  • Proficiency with HubSpot or comparable CRM
  • Experience with Stripe (required)
  • Comfort with phone and email outreach
  • Confidence speaking with customers and solving problems live
  • Attention to detail, follow-through, and strong organizational skills
  • Ability to evaluate information, draw conclusions, and multitask
  • Curiosity and enthusiasm for Skift’s mission and the travel and media industries
  • Efficient cross-team communication and project management skills
  • Native-level or near-native English proficiency, written and spoken, is required

Benefits

Comp & perks
  • Opportunity to grow within a respected and innovative media company
  • Exposure to the intersection of media, events, and travel intelligence
  • Collaborative, supportive, and remote-friendly work environment
  • Competitive compensation and benefits
  • Remote-first, globally distributed company
  • Asynchronous work environment
  • Clear communication and strong documentation practices