Customer Experience Associate

Skift

Customer Experience Associate managing subscriptions and event attendee inquiries for travel intelligence company Skift. Ensures high-quality customer interactions and supports the management of billing and membership.

Posted 7/26/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities with a focus on effective communication, problem-solving, and attention to detail. Proficient in managing customer inquiries and maintaining accurate records while enhancing the customer experience in the travel and media industries.

Highest-signal resume keywords

Customer Support ExperienceStrong Written And Verbal CommunicationCRM Tool ProficiencyAttention To DetailProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Empathetic CommunicationOrganizational SkillsCuriosityEnthusiasm

Tools & Technologies

HubSpot

Industry Keywords

Customer JourneyBillingEvent AccessMembership BenefitsRetentionSatisfaction

About the role

Key responsibilities & impact

Manage the customer support inbox and provide timely, thoughtful responses to questions about subscriptions, billing, event access, and membership benefits.
Identify and resolve login, access, and account issues across Skift’s digital platforms.
Track and follow up on overdue payments, assist with invoicing and renewals, and ensure accurate billing records.
Call or email event attendees, new subscribers, and members to collect feedback, confirm details, and enhance their experience with Skift.
Work closely with the subscriptions, events, and membership teams to ensure a seamless customer journey and share insights that improve retention and satisfaction.
Maintain up-to-date customer records and contribute to improving internal support processes and resources.

Requirements

What you’ll need

1–2 years of experience in a customer support or customer-facing role
Strong written and verbal communication skills, with a professional and empathetic tone.
Comfort with phone and email outreach; confident speaking with customers and solving problems live.
Attention to detail, follow-through, and strong organizational skills.
Curiosity and enthusiasm for Skift’s mission and the travel and media industries.
Experience with CRM tools (HubSpot)
Native-level or near-native English proficiency (written and spoken) is required due to the volume of written communication, documentation, and live collaboration in English.

Benefits

Comp & perks

Opportunity to grow within a respected and innovative media company.
Exposure to the intersection of media, events, and travel intelligence.
Collaborative, supportive, and remote-friendly work environment.
Competitive compensation and benefits.