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SKF Group

Customer Service Representative

SKF Group

Customer Service Representative assisting customers worldwide with SKF products. Engaging in technical support and fostering relationships in a dynamic business environment.

Posted 6/1/2026full-timeHouten • 🇳🇱 NetherlandsMid-LevelSenior💰 €4,100 - €5,100 per monthWebsite

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Support customers in identifying root causes and deliver effective, timely solutions
  • Collaborate closely with colleagues to gather information and resolve inquiries
  • Liaise directly with suppliers and communicate customer‑specific requirements
  • Be the first point of contact for quotations and general product inquiries
  • Foster strong customer relationships, contributing to our long-term success
  • Provide technical support and troubleshooting
  • Maintain customer support digital tools
  • Data management
  • Handle quotation requests
  • Ordering and invoicing
  • Logistics support
  • Availability and lead‑time management
  • Support the Service Centre team with communications and processing

Requirements

What you’ll need
  • Strong verbal and written communication skills, able to explain technical concepts clearly
  • Familiarity with ERP systems and their key functionalities
  • Experience with quotation processes
  • Previous customer support experience (preferred)
  • Full professional fluency in English
  • Basic understanding of the imperial measurement system (inches)
  • Advanced skills in Office 365, especially Excel, for data handling and reporting
  • Preferably experience with SAP and AS/400
  • Availability to work full‑time to ensure consistent customer support.

Benefits

Comp & perks
  • 27 vacation days + 13 additional leave (ADV) days
  • Bonus scheme
  • Pension plan
  • Company car
  • Mobile phone
  • Laptop

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
data managementquotation processestechnical supporttroubleshootingorderinginvoicinglogistics supportlead-time managementOffice 365Excel
Soft Skills
verbal communicationwritten communicationcustomer relationship managementcollaborationproblem-solving