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Customer Service Representative
SKF GroupCustomer Service Representative assisting customers worldwide with SKF products. Engaging in technical support and fostering relationships in a dynamic business environment.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Support customers in identifying root causes and deliver effective, timely solutions
- Collaborate closely with colleagues to gather information and resolve inquiries
- Liaise directly with suppliers and communicate customer‑specific requirements
- Be the first point of contact for quotations and general product inquiries
- Foster strong customer relationships, contributing to our long-term success
- Provide technical support and troubleshooting
- Maintain customer support digital tools
- Data management
- Handle quotation requests
- Ordering and invoicing
- Logistics support
- Availability and lead‑time management
- Support the Service Centre team with communications and processing
Requirements
What you’ll need- Strong verbal and written communication skills, able to explain technical concepts clearly
- Familiarity with ERP systems and their key functionalities
- Experience with quotation processes
- Previous customer support experience (preferred)
- Full professional fluency in English
- Basic understanding of the imperial measurement system (inches)
- Advanced skills in Office 365, especially Excel, for data handling and reporting
- Preferably experience with SAP and AS/400
- Availability to work full‑time to ensure consistent customer support.
Benefits
Comp & perks- 27 vacation days + 13 additional leave (ADV) days
- Bonus scheme
- Pension plan
- Company car
- Mobile phone
- Laptop
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data managementquotation processestechnical supporttroubleshootingorderinginvoicinglogistics supportlead-time managementOffice 365Excel
Soft Skills
verbal communicationwritten communicationcustomer relationship managementcollaborationproblem-solving