Logistics Control Tower – Transport & Logistics Customer Service Operations

SKF Group

Logistics Control Tower EMEA role in SKF managing transports and customer service operations. Responsible for planning, coordinating, and ensuring efficiency in logistics across EMEA.

Posted 5/22/2026full-timeTongeren-Borgloon • 🇧🇪 BelgiumMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Planning & Coordination: Prepare planning for road and ocean flows based on existing and expected volumes and available transport capacity.
Plan WHS/HUB/WEC B1 activities to meet required customer service levels.
Perform all administrative tasks related to planning.
Communication & Stakeholder Management: Communicate planning information and changes to transport companies, all internal operational departments of SKF Logistics Services Belgium NV, other SKF Logistics Services units, and CTT.
Communicate special days, holidays and bridge days, as well as transport planning, to WH Manager and Hub Supervisors.
Operational Decisions & Alternative Solutions: Decide which shipments will not be transported in case of capacity issues and inform KAMs, Hub and WHS.
Offer adapted and cost‑effective transport options to Customer Services and Business Development for specific orders, transport issues or capacity constraints (incl. administration and communication).
Monitoring, Reporting & Problem Solving: Track and report transport performance (late arrivals/departures and fill rates) for DTS trucks and containers.
Investigate, resolve and communicate transport issues, including responding to and creating DERs (hubs/shippers) and handling claims (air, ocean and hub‑related).

Requirements

What you’ll need

Previous experience in a similar administrative or logistics role, or completed training within the area.
Understanding of logistics processes, including truck dispatching, customer service, and administration tasks (invoicing, documents and export customs clearance).
English required
Knowledge of PC applications, logistics processes, transport market and legislation.
Knowledge of various order management systems is an advantage (especially ICSS, DOH, SAP).
Good analytical and communication skills
Customer‑oriented, with a customer‑first mindset focused on profitable growth.
Active learner: explores, analyzes and applies learning opportunities.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

logistics processestruck dispatchingadministration tasksinvoicingexport customs clearanceanalytical skillsproblem solvingtransport performance trackingcost-effective transport optionscapacity planning

Soft Skills

communication skillsstakeholder managementcustomer-orientedactive learnerorganizational skills