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Logistics Control Tower EMEA – Transport & Logistics Customer Service Operations
SKF GroupLogistics Control Tower role in EMEA managing transport operations and customer service within the Automotive sector. Ensuring on-time deliveries and efficient logistics processes across European market.
About the role
Key responsibilities & impact- Prepare planning for road and ocean flows based on existing and expected volumes and available transport capacity
- Plan WHS/HUB/WEC B1 activities to meet required customer service levels
- Perform all administrative tasks related to planning
- Communicate planning information and changes to transport companies, all internal operational departments of SKF Logistics Services Belgium NV, other SKF Logistics Services units, and CTT
- Track and report transport performance (late arrivals/departures and fill rates) for DTS trucks and containers
- Process orders and handle delivery orders/call-offs, customer enquiries, and complaints, including deadline tracking
Requirements
What you’ll need- Previous experience in a similar administrative or logistics role, or completed training within the area
- Understanding of logistics processes, including truck dispatching, customer service, and administration tasks (invoicing, documents and export customs clearance)
- English required
- Knowledge of PC applications, logistics processes, transport market and legislation
- Knowledge of various order management systems is an advantage (especially ICSS, DOH, SAP)
- Good analytical and communication skills
- Customer-oriented, with a customer-first mindset focused on profitable growth
- Active learner: explores, analyzes and applies learning opportunities
Benefits
Comp & perks- SKF is committed to creating a diverse environment
- Work-life balance
- Opportunities for career growth and development
- Dynamic European organization
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
logistics processestruck dispatchingadministration tasksinvoicingexport customs clearanceorder management systemsanalytical skillscustomer service
Soft Skills
communication skillscustomer-orientedactive learner