Senior Manager, Client Services – Business Development

SketchDeck

Senior Client Services Manager at SketchDeck managing creative partnerships. Focused on pipeline ownership and client engagement to drive business growth in a remote environment.

Posted 5/5/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $90,000 per yearWebsite

About the role

Key responsibilities & impact

Own your pipeline end-to-end—from prospecting through close and expansion
Build pipeline through outbound efforts; you generate your own opportunities
Identify and engage key decision-makers across marketing, brand, and creative teams
Lead discovery and pitch conversations to win the work
Advance opportunities with clarity, urgency, and strong follow-through
Grow accounts by identifying opportunities across teams, regions, and workstreams
Expand engagements into more integrated, long-term partnerships
Maintain disciplined CRM hygiene and provide accurate weekly forecasts
Partner with Markacy, Futureman, and 24 Seven to co-sell and expand opportunities
Lead consultative conversations that connect business challenges to creative solutions
Guide clients through the full creative process—from brief and positioning through execution and delivery
Build and deliver proposals and pitch narratives with Creative Directors and Strategists
Position SketchDeck as a strategic creative partner, not just a delivery team
Clearly articulate how creative work—branding, campaigns, digital experiences, and content—drives measurable impact
Partner with Creative Directors, Strategists, Project Directors, and Operations to scope work accurately from the start
Hand off cleanly to delivery with clear briefs and aligned expectations
Bring market and client insights back to inform offering development
Align with Operations early on resourcing and timelines to keep ambition feasible

Requirements

What you’ll need

7+ years in client-facing roles within a creative agency, with experience selling creative services
Proven track record of carrying and hitting quota ($2M+ annually preferred)
Experience building pipeline through outbound prospecting
Strong creative fluency—comfortable speaking to branding, campaigns, digital experiences, content, and production
Working knowledge of creative tools and workflows (Figma, Adobe Creative Suite, digital/web production)
Comfortable leading client presentations and pitches, with the ability to win the work
Experience scoping, pricing, and negotiating SOWs ($100K–$1M+ deal sizes)
Proven ability to grow accounts and expand relationships over time
Strong written and verbal communication—clear, direct, and confident
Experience navigating executive-level conversations and complex stakeholder environments
Ability to collaborate across creative, strategy, and operations to shape solutions that are both compelling and executable

Benefits

Comp & perks

Health insurance (medical, dental, and vision)
401(k) with company match
Fully remote working environment (established pre-COVID and continuing forward)
Paid time off that grows with tenure
Annual company retreat
Computer hardware of your choice (up to $1,500)
$500 towards your office setup expenses
To work with a talented team of designers, team members, and engineers

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

outbound prospectingclient presentationsscopingpricingnegotiating SOWscreative fluencybrandingdigital experiencescontent productionpipeline building

Soft Skills

communicationcollaborationleadershipconsultative sellingrelationship buildingproblem-solvingnegotiationpresentation skillsclient engagementstrategic thinking