Senior Field Service Engineer – Manager

Skeleton Technologies

Senior Field Service Engineer managing complex technical issues and field service operations at Skeleton Technologies. Working on fault analysis, repairs, and customer support.

Posted 6/11/2026full-timeLappeenranta • 🇫🇮 FinlandSeniorWebsite

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Hard Skills

fault analysisrepairssystem-level testingroot cause analysisproduct performance optimization8D reportsfield failure register analysistechnical supporttesting of electrical devicesservice process improvement

Soft Skills

ownershipcustomer-oriented mindsetproblem-solvingindependent workmentoringcoordinationcommunicationcontinuous improvementleadershipadaptability

Certifications & Qualifications

B.Sc. in Electrical EngineeringM.Sc. in Electrical EngineeringAutomation Engineering

Industry Keywords

field servicetechnical supportservice workstationsremote supportcustomer casesproduct developmentfault reportsservice operationstesting casesreturns handling

About the role

Key responsibilities & impact

On-site work at customer locations: advanced fault analysis, repairs, and system-level testing
Analysis and repair of returned products at your own workstation in Lappeenranta
Taking ownership of the most complex technical issues and root cause analysis
Supporting customers in optimizing product performance and resolving critical cases
Developing and maintaining working methods at service workstations
Driving continuous improvement of service processes, tools, and documentation
Receiving fault reports and documenting findings (e.g. 8D reports)
Establishing, maintaining, and analysing the field failure register
Feeding back field data to R&D and product development teams
Acting as a technical lead and mentor for other Service Engineers
Supporting resource planning and coordination of service activities
Driving best practices across field service operations
Providing remote support to customers when needed
Acting as a key technical contact for demanding customer cases
Participating in other tasks such as urgent testing cases or handling returns

Requirements

What you’ll need

Educational background in electrical engineering (B.Sc. or M.Sc.), automation engineering also applicable
Strong experience in testing, fault analysis, and repair of electrical devices
Several years of relevant experience in field service or technical support
Fluent English and Finnish language skills
Ability to work independently and take ownership
Strong customer-oriented mindset and problem-solving skills
Experience in guiding others or coordinating work is an advantage
Willingness to travel abroad

Benefits

Comp & perks

We offer flexible working hours, with the possibility of mobile working without core working hours and sufficient freedom for your own ideas.
A flat hierarchy culture - fostering our great working atmosphere.
A motivating opportunity for continuous growth at Skeleton.
An additional day off every year for your birthday.