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Senior Field Service Engineer – Manager
Skeleton TechnologiesSenior Field Service Engineer managing complex technical issues and field service operations at Skeleton Technologies. Working on fault analysis, repairs, and customer support.
About the role
Key responsibilities & impact- On-site work at customer locations: advanced fault analysis, repairs, and system-level testing
- Analysis and repair of returned products at your own workstation in Lappeenranta
- Taking ownership of the most complex technical issues and root cause analysis
- Supporting customers in optimizing product performance and resolving critical cases
- Developing and maintaining working methods at service workstations
- Driving continuous improvement of service processes, tools, and documentation
- Receiving fault reports and documenting findings (e.g. 8D reports)
- Establishing, maintaining, and analysing the field failure register
- Feeding back field data to R&D and product development teams
- Acting as a technical lead and mentor for other Service Engineers
- Supporting resource planning and coordination of service activities
- Driving best practices across field service operations
- Providing remote support to customers when needed
- Acting as a key technical contact for demanding customer cases
- Participating in other tasks such as urgent testing cases or handling returns
Requirements
What you’ll need- Educational background in electrical engineering (B.Sc. or M.Sc.), automation engineering also applicable
- Strong experience in testing, fault analysis, and repair of electrical devices
- Several years of relevant experience in field service or technical support
- Fluent English and Finnish language skills
- Ability to work independently and take ownership
- Strong customer-oriented mindset and problem-solving skills
- Experience in guiding others or coordinating work is an advantage
- Willingness to travel abroad
Benefits
Comp & perks- We offer flexible working hours, with the possibility of mobile working without core working hours and sufficient freedom for your own ideas.
- A flat hierarchy culture - fostering our great working atmosphere.
- A motivating opportunity for continuous growth at Skeleton.
- An additional day off every year for your birthday.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
fault analysisrepairssystem-level testingroot cause analysisproduct performance optimization8D reportsfield failure register analysistechnical supporttesting of electrical devicesservice process improvement
Soft Skills
ownershipcustomer-oriented mindsetproblem-solvingindependent workmentoringcoordinationcommunicationcontinuous improvementleadershipadaptability
Certifications
B.Sc. in Electrical EngineeringM.Sc. in Electrical EngineeringAutomation Engineering