Account Manager II

Skeelo

Account Manager II responsible for managing clients and relationships at Skeelo, a digital reading platform. Focusing on retention and account strategies within the Telecom industry.

Posted 7/24/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management within the Telecom sector, focusing on client retention, relationship management, and data analysis to drive account performance. Proficient in developing strategies to enhance customer loyalty and identify upsell opportunities.

Highest-signal resume keywords

Telecom Market ExperienceAccount ManagementClient Relationship ManagementCRM Tools ProficiencyAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementData AnalysisRetention StrategiesUpsellingCross-SellingTechnical Knowledge of Tax Matters

Soft Skills

Relationship ManagementProblem-SolvingCommunication

Tools & Technologies

SalesforceHubSpot

Industry Keywords

Value-Added ServicesClient Portfolio ManagementCustomer LoyaltyChurn ReductionProactive Client Visits

About the role

Key responsibilities & impact

Manage and develop accounts within one of Skeelo’s client portfolios, working primarily as a farmer (focused on relationship management, retention, and account expansion)
Maintain ongoing communication with clients, ensuring a positive, long-term relationship and handling complex requests or issues
Identify upsell and cross-sell opportunities, promoting new products and services
Develop retention strategies to reduce churn and increase customer loyalty
Analyze account data and prepare performance reports, generating insights to improve account management strategies
Conduct proactive client visits and participate in strategic industry events (such as the Abrint trade show)

Requirements

What you’ll need

Previous experience in the Telecom market, with sector knowledge (essential requirement)
Solid experience as an Account Manager with a strong focus on retention and client relationship management
Knowledge of SVA (Value-Added Services - VAS)
Intermediate experience with CRM tools (e.g., Salesforce, HubSpot or similar)
Strong analytical skills and the autonomy to handle complex situations in account management
Availability to travel and visit clients
Technical knowledge related to tax matters

Benefits

Comp & perks

Health insurance (no cost and no copayment for you and your dependents) + dental coverage and life insurance
Flexible meal/food allowance via Caju (real freedom of use)
Comprehensive wellbeing: Totalpass (fitness) + ZenKlub (mental health)
Annual PPR linked to goals and impact (performance-based bonus)
Access to Skeelo Premium + book club with a monthly ebook
Childcare assistance + extended parental leave
Bridged São Paulo public holidays + paid year-end recess
Birthday day off