Account Manager

Skeelo

Account Manager handling account management responsibilities and client relationships for Skeelo, a remote reading platform. Fostering client satisfaction and growth through strategic account management and retention efforts.

Posted 5/14/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage and develop accounts within one of Skeelo's client portfolios, working with a strong farmer profile (focused on relationship building, retention, and account expansion)
Maintain ongoing communication with clients, ensuring a positive, long-lasting relationship and handling the resolution of requests or more complex issues
Identify upsell and cross-sell opportunities, promoting new products and services
Develop retention strategies that help reduce churn and increase customer loyalty
Analyze portfolio data and prepare performance reports, generating insights to improve account management strategies
Conduct proactive client visits and participate in strategic industry events

Requirements

What you’ll need

Previous experience in the Telecom sector, with knowledge of the industry (essential requirement)
Solid experience as an Account Manager with a strong focus on retention and client relationship management
Knowledge of VAS (Value-Added Services)
Intermediate experience with CRM tools (such as Salesforce, HubSpot, or similar)
Strong analytical skills and autonomy to handle more complex account management situations
Availability to travel and visit clients

Benefits

Comp & perks

Health plan (no cost and no co-pay for you and your dependents)
Dental and life insurance
Flexible meal allowance on Caju (real freedom of use)
Complete wellbeing benefits: Totalpass (physical activity) + ZenKlub (mental health)
Annual variable compensation (PPR) tied to targets and impact
Access to Skeelo Premium + book club with monthly ebook
Childcare allowance + extended parental leave
Combined São Paulo public holidays + paid year-end company shutdown
Birthday day off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementdata analysisperformance reportingretention strategiesupsellingcross-sellingclient relationship managementtelecom industry knowledgeValue-Added Services (VAS)

Soft Skills

relationship buildingcommunicationproblem resolutioncustomer loyaltyautonomystrategic thinking