Customer Success Specialist
Skedda
full-time
Posted on:
Location Type: Remote
Location: Florida • Massachusetts • United States
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About the role
- Answering questions via email/chat/video/phone from prospective and existing customers about our product
- Helping customers find solutions to their unique scheduling scenarios
- Providing customers with product demos via video link
- Updating internal product collateral (knowledge base, etc.)
Requirements
- This is an early-career opportunity for someone excited to grow in customer support at a fast-paced SaaS company.
- Demonstrate outstanding written and verbal communication in English
- Have a friendly, engaging, and professional manner
- Strong interest in technology/SaaS products
- Have experience in customer/client interaction
- Motivated to help customers get the most out of our product
- Highly organized, with attention to detail
- Bonus: Spanish language skills
Benefits
- Competitive salary, benefits package, and paid time off
- Flexible schedule
- Creative and collaborative work environment
- Direct exposure to the leadership team across departments
- Be empowered to leave a significant mark on the product and the customers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
written communicationverbal communicationfriendly mannerengaging mannerprofessional mannercustomer interactionmotivation to helporganizational skillsattention to detail