Sizebay

Customer Success Analyst

Sizebay

full-time

Posted on:

Location Type: Hybrid

Location: Coimbra • Portugal

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About the role

  • Responsible for establishing contact with customers
  • Verifying the level of satisfaction with the services provided by Sizebay
  • Assisting in coordinating support and ensuring verification routines are followed
  • Identifying any need for adjustments or corrections
  • Providing feedback on actions, whether from the client or from Sizebay

Requirements

  • Fluency in English (C level - fluent) and Spanish (B level - speaking and comprehension)
  • Proficiency with computer systems
  • Strong communication skills
  • Organized
  • Attention to detail and analytical mindset
  • Persistence: not giving up easily when attempting to contact clients and obtain feedback
  • Discipline: this role requires consistency and continuity
  • Rigor: act with precision and expect the same from others to achieve customer satisfaction
Benefits
  • Meal card
  • Health insurance
  • Day off on your birthday
  • Gifts on special occasions
  • Water, coffee and biscuits (available when you are in the Coimbra office)
  • Feedback culture: we encourage and practice continuous feedback
  • Opportunities for growth and development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
strong communication skillsorganizedattention to detailanalytical mindsetpersistencedisciplinerigor