Customer Service Agent, English Speaker – Night Shifts

SIXT

Customer Service Agent providing support for bookings and inquiries at SIXT, working remotely in Portugal during night shifts. Collaborating with various departments to ensure a full-service experience.

Posted 7/29/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Proficient in navigating online booking systems and collaborating with diverse teams to enhance customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceFluent In EnglishExperience In Call Centre Or BPOProficient In MS OfficeOrganised And Dependable

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

CommunicativeResilient Under Heavy WorkloadSolution-Oriented Mindset

Tools & Technologies

MS OfficeOutlookWordExcel

Industry Keywords

Customer SatisfactionInternational TeamsBooking SystemsReservationsComplaints Handling

About the role

Key responsibilities & impact

You are the first point of contact for our customers, advising them on bookings, rental agreements, complaints, and invoices
Support business and private customers by phone and email, helping them navigate online booking systems, make reservations, and find the right solution for any issue
Approach every interaction with a sympathetic ear and a solution-oriented mindset
Collaborate closely with other departments to deliver the best possible service and drive customer satisfaction and loyalty

Requirements

What you’ll need

Fluent in English (written and spoken)
Available to work fully remotely from Portugal in rotating shifts from 6pm to 8am
Prior experience in customer service, a call centre, or BPO environment is required
Organised, communicative, resilient under a heavy workload, and highly dependable
Thrive in international teams and value the exchange with colleagues across different backgrounds
Comfortable working with MS Office programs, especially Outlook, Word, and Excel

Benefits

Comp & perks

Enjoy 28 vacation days per year
Additional day off on your birthday
One volunteer day annually
Private health insurance that also covers your spouse and children free of charge
Yearly Coverflex allowance
Daily meal allowance
Exclusive rates on all SIXT services and special discounts extended to family and friends