German-speaking Agent – Replacement Vehicle Reservations

SIXT

Customer service agent providing support for replacement vehicle reservations at SIXT. Working remotely from Spain and collaborating with an international team.

Posted 7/24/2026full-timeRemote • 🇪🇸 SpainMid-LevelSenior💰 €21,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in German and English, with strong communication skills to effectively manage customer interactions and coordinate with insurance companies. Proven ability to work collaboratively in international teams while providing calm and effective solutions in high-pressure situations.

Highest-signal resume keywords

Fluency In GermanFluency In EnglishCustomer Needs AnticipationEffective Problem SolvingInternational Team Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Open-MindedCommunicativeConfident CommunicationAdaptabilityStress Management

Industry Keywords

Customer ServiceBreakdown AssistanceVehicle ReplacementInsurance CoordinationRoadside Assistance

About the role

Key responsibilities & impact

Ensure private customers receive a replacement vehicle quickly and easily in the event of a breakdown or accident.
Coordinate closely with insurance companies and roadside assistance providers, processing their requests promptly.
Manage inbound and outbound communication via email and phone.
Create orders and accurately reserve the requested vehicles in an efficient manner.
Serve as the main point of contact for customers during stressful situations, providing calm and effective solutions.
Contribute to a collaborative international remote team committed to service excellence.

Requirements

What you’ll need

Fluent in German and English; additional languages such as Spanish, French, Italian, or Dutch are a plus.
Strong ability to understand and anticipate customer needs.
Open-minded, communicative, and confident in both written and verbal communication.
Able to adapt to a dynamic work environment, including availability for night shifts (22:00–06:00).
Experience working effectively within international teams, fostering cooperation and a positive atmosphere.
Able to identify problems quickly and propose effective solutions to ensure service continuity and customer satisfaction.

Benefits

Comp & perks

Permanent contract
Competitive salary and opportunities for professional growth
€60 telework allowance
30% night shift premium for hours between 22:00–06:00
Flexible remote work model
Work–life balance support
Day off for your birthday
Additional vacation days for your SIXT anniversary
Flexible compensation options
Private health insurance
Childcare support
Restaurant card
Discounts for family and friends on SIXT rentals
Offers on hotels, retail, Gympass, business schools, and more