German Speaking Agent, Replacement Reservations

SIXT

Customer Service Agent ensuring customers receive replacement vehicles in breakdown situations. Working remotely while collaborating with insurance and roadside assistance companies for prompt support.

Posted 7/4/2026full-timeRemote • 🇪🇸 SpainMid-LevelSenior💰 €21,600 per yearWebsite

About the role

Key responsibilities & impact

Ensure private customers receive replacement vehicles in case of breakdowns and accidents
Process orders promptly and in a customer-oriented manner via email or phone
Collaborate with various insurance and roadside assistance companies
Create orders and reserve requested vehicles

Requirements

What you’ll need

Fluent in German and English; additional languages such as Spanish, French, Italian, or Dutch are a plus
Initial experience working with MS Office programs (Word, Outlook)
Excellent ability to understand and anticipate customer needs
Flexibility to adapt to a dynamic work environment
Team collaboration in an international and dynamic environment
Ability to quickly identify problems and propose effective solutions

Benefits

Comp & perks

Permanent Contract (Contrato Indefinido)
Access to AI tools like Claude by Anthropic and SIXTgpt
Attractive Salary and Professional Growth Opportunities
Flexible Remote Work Model
Work-Life Balance with additional vacation days
Private health insurance, childcare support, and restaurant card
Discounts for family and friends on SIXT rentals and offers on hotels

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Order ProcessingVehicle ReservationCustomer Needs AnticipationDynamic Work Adaptability

Soft Skills

Team CollaborationFlexibility