Customer Service Agent — German & English Speaking

SIXT

Customer Service Agent assisting German-speaking customers with their rental experience from home. Engaging with customers to provide excellent service and support.

Posted 6/9/2026full-timeRemote • 🇪🇸 SpainJuniorWebsite

About the role

Key responsibilities & impact

Act as the first point of contact for German-speaking customers, providing expert support before, during, and after the booking process.
Handle customer inquiries efficiently and empathetically via phone and email, ensuring a smooth and positive experience at every touchpoint.
Advise customers using in-depth knowledge of SIXT's products, services, and mobility solutions to recommend the best options for their needs.
Improve customer satisfaction and loyalty through friendly, professional, and solution-oriented service.
Identify and escalate complex cases when necessary, collaborating closely with internal teams to ensure timely and accurate resolution.
Contribute as an active team player by supporting administrative tasks and sharing knowledge to continuously improve team performance.

Requirements

What you’ll need

Native or near-native German speaker with fluent English (additional languages a plus)
Minimum of 1 year of experience in a customer-facing or service-oriented role
Solid knowledge of MS Office; experience with CRM systems is a plus
Strong verbal and written communication skills, maintaining a positive and professional tone at all times
Ability to work a rotating schedule Monday–Sunday, fully remotely, with a stable internet connection and a quiet home workspace

Benefits

Comp & perks

100% Remote Work
AI tools at your fingertips
SIXT Employee Benefits
International working environment
Opportunities for professional growth
Strong team spirit
Stability and purpose

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceCRM systemsMS Officebooking processmobility solutions

Soft Skills

communication skillsempathyproblem-solvingteam playercustomer satisfaction