German Speaking Customer Support Agent

SIXT

Customer Support Agent at SIXT handling Dutch customer inquiries via phone and email. Providing tailored solutions and contributing to an outstanding customer experience in shared mobility.

Posted 5/13/2026full-timeRemote • 🇪🇸 SpainMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Join SIXT and help shape the future of shared mobility with our SIXT Share service.
As a Customer Service Agent (m/f/d), you handle incoming customer inquiries in Dutch via phone and email, resolve complaints with empathy, and provide tailored solutions while collecting valuable feedback.
Your support ensures an outstanding customer experience and directly contributes to strengthening the SIXT brand.
You provide excellent customer service and ensure a positive experience in every interaction.
You communicate confidently and empathetically with customers in Dutch and English.
You analyze customer requests, identify needs, and offer effective solutions.
You adapt quickly to new situations and handle challenges with strong problem-solving skills.
You proactively anticipate customer needs and maintain a service-oriented mindset.
You work flexibly across different shifts, including weekends and night shifts.

Requirements

What you’ll need

You have already gained initial experience in dealing with customers and providing excellent service comes naturally to you.
You speak fluently Dutch and English (C1 level or higher).
You enjoy interacting with partners and customers and possess strong communication skills and empathy.
You can respond quickly to new situations and have strong analytical and problem-solving skills.
You are confident in using computers and common software, including Microsoft Office.

Benefits

Comp & perks

Work-Life Balance: This fully remote position gives you the flexibility to work 100% from home, allowing you to better balance your professional and personal life.
Employee Benefits: Take advantage of a wide range of discounts on SIXT rent, share, ride, and SIXT+, as well as exclusive deals on travel, tech, and lifestyle products.
Team Building Activities and International Events: Be part of engaging team-building activities and participate in exciting global corporate events that connect colleagues from all over the world.
Professional Growth: Work alongside a highly motivated and skilled team, with plenty of opportunities to learn, grow, and advance your career in a dynamic international environment.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer serviceempathycommunicationproblem-solvinganalytical skillsadaptabilityservice-oriented mindset