Customer Service Agent, German, English

SIXT

German and English Speaking Customer Service Agent handling inquiries for SIXT's mobility services. Providing customer support via phone and email, escalating issues as needed.

Posted 5/13/2026full-timeRemote • 🇪🇸 SpainJuniorWebsite

About the role

Key responsibilities & impact

Act as the first point of contact for German-speaking customers
Handle customer inquiries efficiently and empathetically via phone and e-mail
Engage customers with in-depth knowledge of SIXT's products and services
Increase customer satisfaction and loyalty through friendly, professional service
Identify and escalate complex cases when needed
Contribute as an active team player

Requirements

What you’ll need

Native or near-native German speaker with fluent English skills
At least 1 year of experience in a customer-facing or service-oriented role
Solid knowledge of MS Office tools; experience with CRM systems is a plus
Strong verbal and written communication abilities
Ability to work on a rotating schedule Monday to Sunday

Benefits

Comp & perks

100% Remote Work
AI at your fingertips
SIXT Employee Benefits
International Environment
Professional Growth
Team Spirit
Stability & Purpose

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceCRM systemsMS Office

Soft Skills

communicationempathyteam playercustomer satisfactionproblem-solving