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About the role
Key responsibilities & impact- Manage customer inquiries via phone, email, or video calls.
- Assist customers with questions related to vehicle rental and pickup, and closing reservations.
- Verify customer information and provide related assistance.
- Offer technical support during key pickup and troubleshoot self-service issues.
- Collaborate with SIXT branches located in different countries.
- Promote additional sales and improvements through calls.
Requirements
What you’ll need- Passionate about customer service and mobility solutions.
- Fluent in German and English; additional languages such as Spanish, French, Italian, or Dutch are a plus.
- Excellent customer orientation and ability to understand and anticipate customer needs.
- Effective communication skills to facilitate understanding and collaboration.
- Flexibility to adapt to a dynamic work environment, including availability for night shifts.
- Ability to collaborate effectively with team members in an international environment.
- Quick identification of problems and proposing effective solutions to ensure service continuity and customer satisfaction.
Benefits
Comp & perks- A stable project with opportunities for progression.
- AI at your fingertips from day one, access to Claude by Anthropic and SIXTgpt.
- Attractive Salary and Professional Growth Opportunities.
- Flexible Remote Work Model from anywhere in Spain.
- Work-Life Balance with a day off for your birthday and additional vacation days for your anniversary at SIXT.
- Flexible Compensation with private health insurance, childcare support, and/or a restaurant card.
- Discounts for family and friends on SIXT rentals and offers on hotels, stores, Gympass, business schools, and more.
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecustomer orientationeffective communicationflexibilitycollaborationproblem identificationsolution proposalanticipating customer needs