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About the role
Key responsibilities & impact- Handle incoming customer inquiries in Dutch via phone and email
- Resolve complaints with empathy
- Provide tailored solutions while collecting feedback
- Ensure an outstanding customer experience
- Communicate confidently and empathetically with customers in Dutch and English
- Analyze customer requests and identify needs
- Work flexibly across different shifts, including weekends and night shifts
Requirements
What you’ll need- Experience in dealing with customers
- Fluent in Dutch and English (C1 level or higher)
- Strong communication skills
- Strong analytical and problem-solving skills
- Confidence in using computers and common software, including Microsoft Office
Benefits
Comp & perks- Enjoy discounts on SIXT rent, share, ride and SIXT+
- Attractive vehicle leasing offers
- Exclusive deals with partners for travel, tech, fashion and more
- Access to Claude by Anthropic and SIXTgpt
- Contributions to your retirement plan
- Capital-forming benefits
- 30 days of vacation
- High-quality employee restaurant
- Various leisure activities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceproblem-solvinganalytical skillsbilingual communication
Soft Skills
empathycommunicationflexibilityconfidence