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German and English-Speaking Customer Service Agent
SIXTCustomer Service Agent providing support for German-speaking customers through phone and email. Join SIXT's team remotely from anywhere in Spain while engaging with an international customer base.
About the role
Key responsibilities & impact- Act as the first point of contact for German-speaking customers, providing expert support before, during, and after the booking process.
- Handle customer inquiries efficiently and empathetically via phone and e-mail, ensuring a smooth and positive experience at every touchpoint.
- Engage customers with in-depth knowledge of SIXT's products, services, and mobility solutions to find the best fit for their needs.
- Increase customer satisfaction and loyalty through friendly, professional, and solution-oriented service.
- Identify and escalate complex cases when needed, collaborating closely with internal teams to ensure timely and accurate resolution.
- Contribute as an active team player, supporting administrative tasks and sharing knowledge to continuously improve team performance.
Requirements
What you’ll need- Native or near-native German speaker with fluent English skills (additional languages are a plus!).
- A genuine passion for service excellence and helping customers find the right solution.
- At least 1 year of experience in a customer-facing or service-oriented role.
- Solid knowledge of MS Office tools; experience with CRM systems is a plus.
- Strong verbal and written communication abilities, with a positive and professional tone at all times.
- Ability to work on a rotating schedule Monday to Sunday, fully from home, with a stable internet connection and a quiet workspace.
Benefits
Comp & perks- 100% Remote Work — Enjoy the ultimate work-life balance working entirely from home, from anywhere in Spain.
- SIXT Employee Benefits — Exclusive discounts on SIXT rent, share, ride, and SIXT+, plus special deals on travel, tech, lifestyle and much more.
- International Environment — Be part of a diverse, multilingual team spanning multiple countries and cultures.
- Professional Growth — Access to training, development resources, and the chance to learn from a highly motivated, experienced team.
- Team Spirit — Participate in engaging team-building activities, virtual events, and exciting global corporate gatherings.
- Stability & Purpose — Join a globally recognised premium brand with over 110 years of history and a clear vision for the future of mobility.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceCRM systemsMS Office
Soft Skills
communicationempathyteam playerproblem-solvingservice excellence