SixMap, Inc.

Customer Success Manager

• - **Customer Relationship Management**: Serve as the primary point of contact for a portfolio of enterprise accounts. Build deep relationships by understanding their attack surface challenges, organizational structure, threat landscape, and security maturity. Conduct regular Executive Business Reviews (EBRs), track key success metrics (e.g., adoption rates, risk reduction), and develop tailored success plans.
• - :**Technical Guidance and Enablement: **Drawing on your cybersecurity background, you'll provide technical guidance during implementation, configuration, and optimization phases. You'll help customers interpret security data, refine detection rules, investigate alerts, and integrate our platform into their existing security operations workflows.
• - **Onboarding and Technical Enablement**: Guide customers through seamless onboarding with minimal setup, demonstrating how SixMap delivers immediate value—just by providing a company name. Provide expert guidance on interpreting exposure data, prioritizing risks using threat intelligence correlations, integrating insights into existing workflows (e.g., vulnerability management, compliance reporting), and leveraging features like continuous monitoring and IPv6 visibility.
• - **Proactive Risk Identification: **You'll monitor customer health indicators, usage patterns, and security telemetry to identify risks to adoption or renewal. When issues arise, you'll leverage your technical knowledge to troubleshoot problems, coordinate with engineering teams, and drive resolution.
• - **Product Advocacy and Feedback:** You'll gather customer feedback on product capabilities, identify feature gaps, and advocate for customer needs with product and engineering teams. Your cybersecurity expertise will help prioritize enhancements that deliver real security value.
• - **Renewals, Growth and Expansion: **You'll be driving towards 100% retention, identifying opportunities for expansion within accounts by understanding evolving threat landscapes, compliance requirements, and security program maturity. You'll collaborate with sales teams to drive upsell and cross-sell opportunities.

Senior Customer Success Manager