Client Success

SitusAMC

. Support technical implementation activities for assigned clients, including software configuration tasks, training preparation, and testing support.

Posted 5/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Support technical implementation activities for assigned clients, including software configuration tasks, training preparation, and testing support.
Assist in coordinating implementation timelines and client readiness activities to help transition new client projects into production.
Provide day-to-day support to promote client adoption after go-live, reinforcing standard usage and addressing routine questions.
Support production usage by receiving client issues, performing initial triage, and documenting and validating details for follow-up.
Route production issues and requests to appropriate internal resources and track updates through resolution.
Deliver Client Admin, end-user, and internal training sessions and/or training support as assigned.
Build and maintain working knowledge of SitusAMC software functionality and client workflows to support effective guidance.

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and relevant experience
5+ years of relevant industry and/or implementation experience supporting software implementations and/or client-facing production support
Ability to manage multiple tasks and priorities in a fast-paced environment
Proficiency with Microsoft Office products
Effective written and verbal communication skills
Strong analytical skills and sound judgment to resolve moderately complex issues within established processes

Benefits

Comp & perks

PTO and paid holidays
Medical, dental, vision, life, disability insurance
401K

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

software configurationclient adoptioninitial triagedocumentationtraining preparationtesting supportissue resolutionanalytical skillsproblem-solving

Soft Skills

communication skillsorganizational skillstime managementclient-facing supportmulti-taskingjudgment

Certifications

Bachelor’s degree