Senior Customer Success Manager

Sitetracker

Senior Customer Success Manager at Sitetracker, impacting retention and growth through strategic client management. Driving customer value and managing diverse enterprise accounts in the US.

Posted 7/29/2026full-timeAustin • Texas • 🇺🇸 United StatesSenior💰 $150,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise accounts and driving customer success through strategic relationship building, effective communication, and a strong customer-first mindset. Proficient in creating and executing success plans that articulate measurable business value and enhance customer retention.

Highest-signal resume keywords

Customer Success ManagementEnterprise Account ManagementStrategic Relationship BuildingROI ArticulationHigh-Touch Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningBusiness Value IdentificationRisk AssessmentUser Adoption StrategiesContent Creation for Executives

Soft Skills

NegotiationCross-Functional CollaborationStakeholder EngagementCustomer AdvocacyCommunication

Tools & Technologies

Google DocsPowerPointExcelReporting Tools

Industry Keywords

Customer RetentionClient SatisfactionEnterprise AccountsSuccess PlansRenewals

About the role

Key responsibilities & impact

Play a key role by joining an exceptionally high-functioning Customer Success team at Sitetracker, where you'll directly impact customer retention and growth by demonstrating tangible value and ROI.
Own and drive strategic change across a diverse client portfolio, shaping the future success of our customers in the US region while experiencing constant growth challenges and opportunities.
Use your ability to conduct business discussions, negotiations, and strategic conversations and be instrumental in driving customer value across the dynamic US region, partnering with a diverse portfolio of Enterprise and Regional accounts.
Own the strategic relationship, meticulously creating, maintaining, and executing success and account plans that clearly articulate ROI and Sitetracker’s business value.
Proactively assess and diagnose customer challenges, developing comprehensive mitigation plans to prevent churn and elevate the overall customer experience through seamless cross-functional collaboration.
Continuously reinforce and improve Customer Success processes, always seeking to go above and beyond in every interaction, both externally with clients and internally with our teams.
Serve as a vital conduit, ensuring our customers’ voices are heard and their evolving needs are met with innovative solutions.

Requirements

What you’ll need

Manage a diverse portfolio of enterprise accounts, applying high-touch engagement models that drive strong relationships and help customers realize measurable value from the platform.
Create and execute impactful account and success plans, demonstrating a strong customer-first mindset and ensuring customers achieve clear business value from their investment.
Collaborate with Renewals and Sales counterparts to share customer health insights and influence positive renewal outcomes for six- and seven-figure contracts.
Develop a deep understanding of your book of business to anticipate risks, remove blockers, and proactively guide customers toward successful outcomes.
Build trusted relationships with key stakeholders, positioning yourself as a strategic advisor and strong advocate for your customers internally.
Foster deep customer relationships through working in a 'high-touch' engagement model.
Engages effectively at all levels of a business, from daily interactions with mid-management to monthly/quarterly executive cadences.
Expertise in creating and delivering compelling content tailored for executive audiences, articulating complex value propositions.
Identifies quick wins across your portfolio to rapidly improve user adoption and client satisfaction.
Quickly builds and establishes strong, trusted relationships with Business Sponsors and Economic Buyers.
Ability to identify, demonstrate, and achieve quantifiable business value for your customer(s), aligning with their strategic objectives.
Clearly articulate how you identified value, how it aligned to a customer's overall business objectives, and how it was delivered and measured.
Creates jointly-owned success plans with customers and validates business value with customer executives.
Builds out Success Stories and collaborates with Marketing to publish these with clients, showcasing impact.
Generates public endorsements from clients, serving as powerful advocates for Sitetracker's solutions.
Has previously worked in or with technically focused positions, such as pre-sales, solutions/sales engineering, or implementations.
Ability to demonstrate, configure, or customize prior tools and platforms to meet specific business needs.
Proficient in using modern office suites like Google Docs, PowerPoint, Excel, and various reporting capabilities for day-to-day tasks.
Ability to clearly articulate complex technical problems and devise custom technical solutions that drive tangible customer outcomes.

Benefits

Comp & perks

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